Western Union Assistant Manager, Customer Analytics in Denver, Colorado

Job Title: Assistant Manager, Customer Analytics

Requisition #: 1804791

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

Right now, we are seeking an Assistant Manager, CustomerAnalytics based at Western Union’s Global Headquarters in Englewood, Colorado location.

In this role, you will be a major force in creating a data-driven outcome to inform business decisions or drive strategic insights at Western Union. You will be an independent, consultative partner with non-technical stakeholders. Be prepared to present deep analysis held against the highest standards in a variety of projects within our shared services team. Ultimately, you will frame the analysis, build your data set, apply analytical techniques to develop actionable business conclusions, and present on your findings.

Sound interesting? Hereare some specifics:

  • Frame and structure analysis with a rigorous, high standard ofprofessionalism

  • Gather requisite data byquerying large scale relational databases, includingOracle, Netezza, Hive and potentially others as new technologies are adopted byWU

  • Manageoffshore resources around the globe to perform additional data querying tasksas required.

  • Manipulatethe data using advanced analytic techniques, especially those used in omni-channelcustomer analytics

  • Analyzeand visualize data as appropriate to reach informed conclusions, whether by creatinghistograms and probability distributions to setting up valid design ofexperiments to more advanced concepts like estimating demand elasticities,predictive modeling and other statistical techniques.

  • Presentyour findings and analysis to both junior and senior-level folks in theorganization.

What you will need tosucceed:

  • Bachelor’s degree required; Bachelor’s/Master’sdegree related to quantitative analysis or equivalent experience preferred(i.e. Engineering, Economics, Business Administration, etc.);

  • 3-5 years in project management, consultingstakeholders, presenting analytics, and strategic planning preferred

  • Clear communicator, capable of presentinganalytic findings to small groups of senior-level business owners is required

  • Must be able to think independently with aproblem-solving mindset, operate well with minimal supervision, and makebusiness-impacting recommendations involving pricing, agent network expansion,or other topics

  • Strong experience collaborating closely withbusiness stakeholders, utilizing advanced analytic techniques to generateinsights to inform key business decisions recommended

  • Proficiency with Tableau, Alteryx, Oracle,Netezza and Hive with expert command of SQL.Statistics background withcommand of SAS / R a plus, as well as the following specific concepts /techniques: price elasticity analysis, consumer demand modeling, CHAID,experimental design (DoE), regression (logistic and OLS), principal componentand factor analysis, time series analysis and forecasting preferred.

  • Highly ambitious – seeks accountability in achallenging business environment and thrives on success in the marketplacethrough innovative problem solving

  • Prior professional experience in FinancialServices / Banking field a plus

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.

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