Western Union Fraud Analyst in Denver, Colorado

Job Title: Fraud Analyst

Requisition #: 1804628

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking a Fraud Analyst, based in our Denver, Colorado office (global headquarters) .In this role, you willplay a crucial role within Western Union’s Fraud Risk Management program by helping protect WU and its customers from the risks associated with consumer fraud. You will be responsible for conducting investigations involving agents, consumers, and other types of cases with the goal of identifying fraud patterns and taking appropriate actions to resolve risk. Reporting to FRM Monitoring department management, the position operates within a framework of tight deadlines and regulatory scrutiny. You will work both independently and as part of a team of other analysts.

Sound interesting? Here are some specifics:

  • Investigate and complete assigned cases, meeting all departmental deadlines associated with different case types

  • Analyze data related to money transfers in order to identify potential fraud and other questionable activity associated with consumers and/or WU agents

  • Conduct research to support investigations using various WU systems and other tools

  • Conduct investigative interviews with consumers by phone, and/or conduct research using the Internet and public records, as needed

  • Make an appropriate assessment of risk related to cases investigated and take necessary actions toward resolving identified risk

  • Clearly, concisely, and accurately document all findings and actions

  • Communicate case findings, actions, and other information clearly by email and in person

  • Prioritize workload in order to effectively and quickly address risk while remaining within department deadlines

  • Draft regulatory report narratives and refer reports for filing

  • Collaborate with department management and work on special projects

  • Work both independently and as part of a team in order to meet department objectives

  • May collaborate with WU Compliance colleagues around the globe in order to resolve fraud risk

What you will need to succeed:

  • A minimum of two years of work experience dealing with consumer fraud, investigations, or risk operations

  • Knowledge and experience dealing with consumer scams commonly related to the money service business is preferred

  • Prior experience drafting SARs/STRs or related experience

  • Self-starter, comfortable working independently or together with a team

  • Positive attitude and strong work ethic

  • Well-organized with the ability to meet tight deadlines

  • Detail-oriented with strong research skills, as well as demonstrated analytical and problem-solving abilities

  • Ability to do in-depth analysis of financial transactions and detect patterns associated with fraud and other questionable activity

  • Strong oral and written communication skills

  • Knowledge of the money service business industry, regulations and the various methods and industry best practices

  • Experience handling and researching financial transactions and documenting/communicating findings

What will make you stand out:

  • A university degree in finance, criminal justice or a related field is preferred, though equivalent experience may be substituted

  • Written and oral fluency in English; additional foreign language(s) a plus

  • Capable user of Microsoft Office products including Excel and Word

What’s in it for you?

  • Competitive global pay and benefits

  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career

  • Diverse, global team with colleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.