Western Union IT Manager in Denver, Colorado

Job Title: IT Manager

Requisition #: 1803316

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

Right now, we are seeking an IT Manager based at Western Union’s Global Headquarters location in Denver, Colorado.

In this role, you will be responsible for implementation of a service delivery model supporting assigned platforms through a predefined frame-work. The broad range of responsibilities include leading engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization, and performance management. The role requires leading, managing, and growing the platform assigned to the role.

Sound interesting? Hereare some specifics:

  • Lead a team ofnetwork engineers with a broad range of responsibilities including networkarchitecture, design, development, unit testing and configuration management

  • Build network thatis optimized, well organized, and maintainable

  • Monitoring on-goingrisks and providing resolutions, driving process improvements, resourceplanning & optimization, and performance management

  • Be responsible formigration of assigned platforms and processes as per project timelines andensure smooth knowledge transfer in partnership with on-shore and offshorestakeholders

  • Partner with keystakeholders, both off-shore and on-shore, and delivering on the service levelagreements

  • Invest time dailyon all projects to remove impediments and provide solutions to technicalchallenges and make escalations as necessary

  • Participate incapacity and program planning exercises

  • Hire, manage, andmentor a team of 6-10 engineers

  • Maintain effectivecommunication with clients, businesses, and partners as needed

What you will need tosucceed:

  • Bachelor’s Degree in ComputerScience/Engineering/related field is required

  • 4+ years of related technical experience

  • Prior experience leadingonshore and offshore delivery, including working overlapping business hours topartner with onshore teams

  • Must be a problem solverwith demonstrated experience in solving difficult technology challenges, with acan-do attitude; possess strong leadership skills in guiding and directingteams throughout the SDLC process

  • Extensive prior experience in networkoperations, to include implementing and evaluating departmental operations,resolution of issues, constant diligence and awareness of network environmentsto mitigate security risk, threats and unauthorized access.

  • Understanding of logical and physical databasearchitectures and operating systems

  • Self-starter with ability to multi-task,prioritize, manage workload, and consistently deliver results

  • Strong Customer Centric mindset with anability to outperform Service Level Agreements on Customer satisfaction andexperience

  • Strong communication skills with ability tointeract with partners globally

  • Experience in a financialservices/payments/Banking vertical is a plus

  • Technical area of expertise:

  • Strong experience incommonly used IT concepts, practices, and procedures and routine workapplications

  • Experience with managingresources and solutions for computer networks, network administration, andnetwork installation

  • Prior experience leadinga team of at least 6 personnel in a technical environment

  • Extensive knowledge ofnetwork systems, network and data security, telecommunications, and allassociated hardware, software, and protocols

  • Knowledge of Firewallpolicy management

  • Experience with Site toSite VPN and remote user VPN

  • Strong experience inRouting/Switching/VLAN/IPsec and MPLS management

  • Experience with securityarchitecture and configuration

  • Experience with networktraffic analysis and inspection required

  • Strong experience inCISCO networking switches, routers, Application Centric infrastructure (ACI)and network monitoring tools. Cisco certification is a plus

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.

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