Western Union Compliance Systems and Analytics Director in Englewood, Colorado

Job Title: Compliance Systems and Analytics Director

Requisition #: 1801912

We didn’t become the worldwide leader in money movement services overnight. The employees of Western Union have been the backbone of our innovative spirit—and continued success—since our beginnings in 1851. And it’s a proud tradition that continues today with the next dedicated, enterprising individual that joins our team—hopefully, you.

Right now, we are seeking aCompliance Systems and Analytics Director. In this role you will help manage one of the critical components of the Company’s global Compliance program as well as assist in the implementation and messaging of the department’s technical changes. In addition, you will be part of the development of processes, systems, and strategies related to Western Union compliance with international laws, government regulations and industry best practices. Youwill be responsible for leading interaction between the global team responsible for central technical solutions and the Compliance Department in areas such as governance processes, Internal Audit, Regulators, regulations and other third-parties. This position will support the Global Head of Compliance Systems and Analytics directly on many key initiatives and decisions. You will also help with strategic projects and leadership for future direction. This role has a significant impact on corporate and department policy globally across numerous forums. This position will support Compliance Systems and Analytics program includingpolicies, procedures, Company governance, internal and external testing, compliance records retentions and related projects. In other words, you will providestrategic leadership, coordination and communication between the global Compliance requirements and the regions for establishing consistent program implementation. You will develop and manage ongoing relationships with global, regional and cross-functional business, audit and operations partners. This position will serve a critical role in the Compliance Systems and Analytics organization with regard to training, mentoring, maintaining a positive work environment, maintaining positive and effective communication among the leadership team, assisting staff in overcoming complex challenges, and solving for issues independently as they arise.

In addition you will:

  • Manage the voice of the customer across the Compliance Systems and Analytics group

  • Develop and leverage adequate expertise in a wide variety of Compliance subject matter topics

  • Coordinate with the Compliance training team to design the right training materials on global compliance requirements by driving change management across teams

  • Liaise with regional and cross-functional process owners and stakeholders for adequate implementation of policies and standards

  • Coordination of required work effort under the Settlement Agreements with the Federal Trade Commission, Department of Justice, Financial Crimes Enforcement Network and New York Department of Financial Services

  • Lead group interaction with all tests (Internal Testing, Audits, Regulators and other third-parties) through the testing process to the closure of any findings or action plans

  • Maintain and develop relationships throughout the Company to support group functions

  • Manage colleagues throughout Compliance Systems and Analytics as well as other groups in support of tests and other projects prioritized by the Global Compliance department

  • Create and maintain a positive and effective work environment, where employees understand their value to the team, and the organization as a whole

  • Understand the priority and severity of issues as they arise, responding independently, accordingly, developing realistic solutions before escalation

  • Support positive and effective communication among the leaders of the Compliance Systems and Analytics organization

  • Support the Compliance Systems and Analytics organization, acting as a trusted and respected leader with whom staff feel comfortable discussing complex issues

  • Lead remediation of issues/exceptions identified by examiners or auditors

  • Produce and manage the production of key metrics, dashboards, management reporting, Board reporting and other related tools

  • Represent Compliance Systems andAnalyticsat Compliance governance committees and other forums

  • Provide support and direction toCompliance Systems andAnalyticscolleagues on governance matters such as data retention, Compliance governance interaction and other item

  • Support theCompliance Systems and Analyticsleaders and fulfil delegated responsibilities as needed

  • Support direct reports in successful execution of their duties

  • Manage special projects needs as assigned by the Compliance Systems & Analytics Leader


  • Four-year college degree required. Graduate level education and degreeor law degree preferred

  • Excellent writing and review skills

  • Ability to issue spot and problem solve independently

  • Knowledge of Western Union’s Compliance department preferred

  • Demonstrated leadership and management skills

  • Preferred credentials as a Certified Anti-Money Laundering Specialist (CAMS) or equivalent certification

  • Understanding of anti-money laundering regulations within the banking/financial services industry

  • Preferred experience in regulatory oversight, general financial compliance, risk-based compliance, Bank Secrecy Act or anti-money laundering compliance

  • Positive solutions oriented experience and history within a large group setting

Company Information

With a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. Western Union offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. It all comes down to the relationships we've established over many years. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. And we share our consumers' cultures. We are a significant part of each other's lives. As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and everything we stand for: Integrity. Partnership. Opportunity. Passion. Teamwork.