Western Union Senior Portfolio Analyst in Englewood, Colorado
Job Title: Senior Portfolio Analyst
Requisition #: 1801097
Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?
We’re seeking a Senior Portfolio Analyst, based in our Englewood, Colorado office (global headquarters) .In this role, you will use advanced data analytics to investigate and resolve highly escalated customer concerns. You will perform a root cause analysis to identify and eliminate the underlying issues triggering the Customer’s escalation, and partner with the appropriate stakeholders to provide resolution.
Sound interesting? Here are some specifics:
Utilize Tableau and Business Objects to pull customer complaint data and perform a quantitative analysis to determine the root cause
Manage the issue resolution process with the appropriate stakeholders and ensure that the proper controls have been put in place and the business has closed the loop
Provide summary reports of issues and remediation for presentation to the executive team
Use both quantitative and qualitative analysis to determine whether there is a systemic problem or a process-related issue
Demonstrate a strong understanding of the regulatory requirements that are driving how issues are resolved
What you will need to succeed:
5 years of data analysis experience strongly desired, preferably within the Financial Services industry
Expert proficiency in Microsoft Excel
Knowledge of qualitative and quantitative data collections and analysis techniques
Strong quantitative and qualitative skills
Demonstrated problem solving skills
Organizational skills and demonstrated ability to set priorities and meet deadlines
Excellent verbal and written communication skills
What will make you stand out:
Bachelor's degree in math, statistics, data management or a related area of study and/or equivalentexperience
Ability to operate autonomously and drive projects through to completion
Project management skills and/or experience overseeing projects preferred
Business Objects or Tableau experience strongly preferred
What’s in it for you?
Competitive global pay and benefits
Unparalleled experience as part of one of the most advanced teams in the world, with opportunities to build valuable skills and grow your career
Diverse, global team with colleagues in over 50 countries
What it’s like here:
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.