Western Union VP, WU Way in Englewood, Colorado

Job Title: VP, WU Way

Requisition #: 1802795

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking a Operational Lean Expert Leader based in Denver, Colorado office (global headquarters). In this role, you will be responsible for driving the lean deployment strategy and execution for the WU Way. The WU Way is “how” we will execute Western Union’s strategy and the culture change needed to deliver top line growth. In addition, you will be responsible for implementing lean management systems across all 11,500+ employees of the Company globally and implementing the necessary change management at all levels of the organization to drive the change. The WU Way has specific deliverables: WU Way efficiency targets ($385M by 2020), changing the way we work (training 90% of the workforce in lean by 2020) and deliver growth (mid-high single digits by 2020), and this role is expected to implement the lean deployment strategies to create an operationally disciplined environment to deliver on those goals.

Sound interesting? Here are some specifics:

  • Develop and implement the WU Way lean deployment roadmap to support the “how” of the Western Union corporate strategy.The lean management systems & tools must be delivered at all levels of the organization from the board level to all associate level employees worldwide.Has the authority to adjust roadmap & staffing decisions to deliver the most efficient rollout plan.

  • Based on knowledge of lean and change management, lead global deployment teams comprised of architects/site leaders, implementation leaders, and change agents to unlock capacity gains of 20-30% across the organization. Responsible for helping mid/senior level management teams to appropriately track & analyze operational KPIs to ensure value capture.

  • Has authority to identify when leaders are achieving adoption or are not in line with WU Way standards and has access to escalate this to the Executive Team, specifically the CEO. Success in this area should lead to improved Organizational Health scores which will contribute to our top level strategic metrics for the company.

  • Has the authority to drive the content, approach, scale and scope of all WU Way employee lean deployments globally.Responsible for ensuring that all WU employees reach Level 2 certification: Completion of Lean Deployment by 2020.

  • Responsible to decide the necessary WU Way content that should be embedded in our existing HR practices.Examples include incorporating behaviors (the 5 betters) in our empowerment practices, including lean leader tools and behaviors to be included in our hiring practices, including lean leader tools in our promotion practices, etc.As this role is not directly responsible for these HR practices, this person must have the necessary influencing skills in order to accomplish this indirectly.

  • Develop and implement a program to ensure sustainability & success of lean deployments after the deployment ends.Examples include methods to reward and recognize employees that are truly exhibiting WU Way through use of lean tools, demonstration of market shaper practices or demonstration of the 5 betters.This program should drive change as desired behaviors are publicly recognized while those demonstrating our “old” way of working will not be recognized.This should also improve Organizational Health scores related to the Wu Way tools and market shaper practice of “rewards and recognition”.

  • Create a global network of change leaders who are able to implement lean deployments around the world.Responsible for selecting change agents, engaging with them, developing and deliver content to increase their understanding of the WU Way and create connection from very distant offices to the WU Way and to one another.Outcomes will include greater knowledge of the WU Way in all offices and preliminary use of WU Way tools such as huddles, KPIs, and problem solving.

  • Responsible to develop the WU Way Lean Center of Excellence, designed to maintain the centralized capabilities needed for complex End to End lean deployments that are focused on customer & agent experience.

What you will need to succeed:

  • Ability to lead a large global organization working with multiple teams across the company.Expect 6-10 direct reports, and total team of 50-70 working in 20+ markets.

  • Demonstrated experience leading implementation of lean management systems

  • Demonstrated experience leading organizational wide transformational change

  • Strong written and verbal communication skills for communications ranging from all employees, senior executives and the board of directors

  • Ability to present effectively and concisely to the C-level of the organization

  • Change mindset.This person must be open to change and have the ability to get other people motivated to work in new and better ways.

  • Demonstrated ability to influence and operate in a multi-cultural, geographically diverse global company

  • Skill in providing coaching and consultative support to C-level and senior leaders in the organization

  • Strong business influencing skills in a matrixed organization

  • Proactive, flexible and adaptable; able to work in ambiguous situations

  • Strong organizational effectiveness skills (group dynamics and cross-matrix expertise)

  • Ability to develop training and communication programs that effectively drive change and understanding, particularly within Manager/Director/Vice President levels of the organization

What will make you stand out:

  • Bachelor's degree

  • 10+ years of Lean / Six Sigma execution experience in the areas of: lean deployments, stakeholder engagement, training, business readiness, adoption/change measurement, journey management, leadership engagement/development, talent management, etc.

What’s in it for you?

  • Competitive global pay and benefits

  • Diverse, global team with colleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws.We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin,veteran status,sexual orientation, gender identity, age, disability, marital status or another protected category.