Western Union Product Delivery Manager in Johannesburg, South Africa

Job Title: Product Delivery Manager

Requisition #: 1801907

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – please apply to join our growing team.

We’re seeking a Product Delivery Manager, based in our Johannesburg office. This position is for Partnership Service Delivery with WU digital team. Your role will be to understand agent’s needs, translate them into requirements and work with internal stakeholders to implement them. You will make sure that agents’ platforms are evolving consistently across product areas and provide leadership to all product groups on how to develop our product suite’s web platform to deliver the best user experience to our customers. In this role you will be working closely with other product groups, agents, marketing, regional business teams, customer support teams to understand customer expectations and design effective solution to exceed them. You bridge the technical and business worlds as you design services that our users love. The ideal Partnership Service Delivery obsessively seeks to understand the agent / customer’s perspective, is data-driven, has a bias toward action, and can break down complex problems into steps that drive product development.

Sound interesting? Here are some specifics:

  • Monitor industry trends to inform product strategy

  • Based on corporate roadmap, create sprint roadmap. Do research and write user stories aligned with the sprint roadmap

  • Work closely with other product groups, marketing, regional business teams, customer support teams, legal, compliance and engineering to understand customer expectations and design effective solution to exceed them. You bridge the technical and business worlds as you design services that our users love.

  • Execute the integration of the agents carrying out the project plan within the timelines agreed

  • Work cross-functionally with Operations, Content, Marketing, and Sales/BD to bring products to market

  • Champion the goals and vision of the product/project, which inspires team members to do great work despite setbacks and obstacles

  • Make difficult decisions and sticks by them, helps remove obstacles for the team and keeps projects on schedule.

What you will need to succeed:

  • Previously worked on front end (web or app) product features in a startup environment or focused department within a large company

  • Experience working in agile environment - working with front end developers, content writers, UI designers and other stakeholders

  • Be able to effectively use FE tools ecosystem (Analytics tools, Tag managers, Attribution, AB test tools etc)

  • Experience in web and mobile analytics a strong plus

  • Experience in web and web marketing a strong plus

  • Experience in global money movement a plus

  • BA/BS in Computer Science or a related technical field or equivalent practical experience

  • MBA is an advantage.

What will make you stand out:

  • Experience working on payment products desirable

  • Expert at interpreting multiple sources of data to develop an appreciation for customer needs using strong empathy for end customers

  • Demonstrates understanding of customer needs and priorities and uses the insight to create effective specifications and plans for the features/products

  • Ability to understand, evaluate and discuss technical integration scenarios and architectural concepts

  • Excellent problem-solving, organizational and analytical skills

  • Get things done attitude; Self-motivated, with the ability to “roll-up sleeves” and prioritize

  • Excellent interpersonal and communication (written & verbal) skills

  • Basic HTML, CSS, JavaScript knowledge is an advantage.

What’s in it for you?

  • Competitive global pay and benefits

  • Unparalleled experience as part of one of the fastest growing digital teams in the world, with opportunities to build valuable skills and grow your career

  • Diverse, global team with colleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.

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