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Western Union Head of Client Relationship Management in Kwun Tong, Hong Kong

Job Title: Head of Client Relationship Management

Requisition #: 1900791

The Opportunity: Are you energized by influencing, motivating, and managing a team and delivering business and revenue goals? Want to work for a company that offers corporate clients ground-breaking digital solutions in pretty much any currency you can think of?

We’re seeking a Headof Client Relationship Management in our Hong Kong office. Acting as the Head of Client Relationship Management, you will run the Foreign Exchange Trading Desk in Hong Kong and be responsible for delivering business and revenue goals through our CRM team. The incumbent represents the CRM team in close collaboration with internal stakeholders from various departments (Sales, Product, Pre-Sales, Credit, Marketing, Compliance, Accreditation, Customer Service, Finance) in Hong Kong and with stakeholders abroad, to achieve the business and revenue goals.

Sound interesting?Here are some specifics:

  • Oversee and direct day-to-day activity andexecution metrics necessary for achievement of KPIs and revenue targets.

  • Development, motivation, coaching and managementof the Client Relationship Management Team.

  • Leadership of the team both by example and bydriving strategic direction and focus.

  • Develop strategies and tactics to ensure revenuegrowth and retention of customers leveraging both Western Union BusinessSolutions products and other departments.

  • Manage credit and foreign exchange riskeffectively across the entire portfolio.

  • Ensure CRMs are proficient in various FXproducts and are able to quote correctly.

  • Project involvement and collaboration withinternal departments to plan and facilitate the execution of the business goalsand revenue targets.

  • Ensure that the CRM team (working cohesivelywork with other departments) delivers exceptional customer service to WesternUnion Business Solutions customers.

  • Ensure that the commitment to compliance andlicense regulatory requirements are upheld at all times and that failures andconduct that are prejudicial to compliance culture are dealt withappropriately.

What you will need tosucceed:

  • 10+ years in bank treasury or FX dealingenvironment.

  • Strong Sales leader, experienced in drivingperformance.

  • 5+ years of Corporate dealing experience.

  • Profound experience in managing clientrelationships.

  • 5+ years of people management experience involvingcoaching, developing, mentoring, and leading teams of 8 or more.

  • Profound FX and derivative products knowledge.

  • Able to demonstrate an ability to analyse datato identify opportunity, create and execute a strategy.

  • Capacity to manage performance closely andensure activity and input metrics are being completed effectively.

  • Strong understanding of credit risk managementand foreign exchange risk management (internally).

  • Strong business acumen and market knowledge toleverage external business conditions.

What will make youstand out:

  • Best in class customer service and portfoliomanagement disciplines

  • Strong ability to influence and motivate a largegroup of people.

  • Educated to degree level

What’s in it for you?

  • Competitive global pay, benefits and mobility

  • Unparalleled experience, working for a marketleader in FX payment solutions

  • The chance to share your ideas and contribute tothe development of our products

  • Diverse, global team with colleagues in over 50countries

What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.