Western Union Head of Global Payments Media and Corporate Communications in London, United Kingdom

Job Title: Head of Global Payments Media and Corporate Communications

Requisition #: 1802000

The Opportunity: Does working for one of the world's leading providers of money transfer services sound exciting to you? Would you like to be part of a fun and vibrant team that coordinates global direct customer communication for Western Union customers around the world?

We’re seeking a Head of Global Payments Media and Corporate Communications, based in our London office. In this role, the Head of Global Payments Media and Corporate Communications delivers the global public relations strategies and initiatives designed to successfully raise the profile of the Western Union Global Payments Business and enable Western Union to deliver on its 2020 Vision.

Sound interesting? Here are some specifics:

  • The experienced and strategic communications leader leverages a wide range of tools, strategies and tactics to create a compelling communications program that delivers consistent messaging with strong calls to action. As a strategic communications professional, your proven history of working in the financial services and payments market brings a unique skillset that will inspire current and potential customers to choose Western Union and its many offerings for business clients.

  • An inspiring and energetic leader and proven PR strategist, you know how to break through a crowded marketplace with industry-leading programs, delivered both at scale and targeted in local markets as necessary to drive the business forward. You also know how to work closely with senior leaders and executives to build internal and external profiles, and develop strong personal brands.

  • As an experienced leader, you provide exceptional advice, expertise and strategic direction to the Global Payments leadership team and Go-to-Market Organization including the Global Payments President, Senior Vice Presidents, Regional Vice Presidents, and Marketing team members covering a broad cross-section of communications needs and channels, including but not limited to, external communications (media relations, media training, speaking sessions), internal communications (blogs, town halls), executive communications (speechwriting, presentations), change management (customer responses, crisis communications), and digital content (editorial, thought leadership programs).

  • In this role, you act as a central member of the Global Payments Communications team delivering against the marketing strategy with a 360 holistic view. All while supporting a wide range of internal and external stakeholders, including the Global Payments organization, Corporate Communications, Global Money Transfer Communications, employees, board members, journalists, partners and sponsors to ensure our collective stories are shared globally to help raise our profile in the global marketplace.

  • Your strategic guidance is critical to our success as you work closely and collaboratively with regional marketing teams and agency partners to develop relevant, topical and successful plans in our key markets and verticals to help raise our brand profile.

  • Some travel is involved with this role for corporate events; company board meetings; and global events as required. And the ability to communicate with colleagues in different time zones is essential.

  • The Head of Global Payments Media and Corporate Communications reports to the Head of Global Payments Marketing Communications and Brand, who reports to the Global Head of Customer & Marketing for the Global Payments organization.

Core responsibilities:

  • Directs company-wide public relations programs across a variety of channels, demonstrating thorough awareness of business vision, strategy, execution and traction;

  • Grows the public relations program globally and supports the senior leadership team with media relations activities, speaking opportunities, and internal/external events

  • Leads the strategic planning, development, and coordination of domestic and international public relations/media relations programs to achieve company objectives, leveraging both internal and external resources;

  • Helps to define the overarching public relations goals for the global payments business and aligns messaging with the corporate strategy and mission statement;

  • Drives consumer awareness, understanding and adoption of Western Union for its business-to-business customers and partners;

  • Ensures consistency of messaging for the Payments business unit;

  • Inspires and leads team members, peers and colleagues to deliver on the division’s business priorities and implements best practices;

  • Guides and promotes all media relations initiatives for the division’s business partners to help grow and promote the business;

  • Counsels, coaches and supports company leaders in external and internal presentations and global events including media relations, public affairs, town halls, and companywide presentations with key message development and rehearsals to build the reputation for the company;

  • Serves as the key spokesperson and strategist among the key corporate and GMT communications teams;

  • Provides leadership, guidance and mentorship to all members of the Global Payments Marketing organization to drive the success of the department; and

  • Manages the company’s external public relations agencies to deliver cost-effective, compelling public relations programs that achieve the Global Payment’s business priorities.

What you will need to succeed:

  • The ideal candidate will have an extremely professional demeanor and the ability to provide tactful, honest counsel and work well with individuals in multiple departments and countries.

  • The position requires excellent written and verbal communication skills, along with very strong organizational, management skills and the ability to handle many tasks simultaneously. The candidate must be flexible and able to act quickly, competently and confidently.

  • Ability to simultaneously operate at the strategic and operational levels of the business

  • Proactively lead projects, drive and achieve results

  • Lead multiple projects simultaneously and able to track projects with varying deadlines

  • Able to write compelling content for senior leaders as well as deliver outstanding project management of communications projects

  • Strong influencing skills and understanding of business; able to bring an audience-focused perspective to business discussions

  • Ability to drive positive change and results across company teams and initiatives

  • Strong emotional intelligence—sensitive to the culture of Western Union and the business units.

  • Ability to blend high creative and strategic skills with strong pragmatism, and budget realities.

  • Actively mentors others within own team and other departments

  • Broad knowledge and expertise of areas of responsibility and can provide guidance to senior executives at any time

  • Ability to effectively manage high-pressure crisis situations

  • Models development with team/staff—prior work experience in developing own team and department; strong recruiter and developer of talent

  • Exudes passion and enthusiasm for the work; a thought leader who is known for excellence in communications

  • Demonstrated experience in leading, motivating and mentoring a team

What will make you stand out:

  • Minimum educational level: Bachelor’s degree required

  • Minimum experience: Minimum 5-7 years’ experience in an international agency marketing, public relations, media, and/or in-house corporate communications department, with 3-5 years’ management experience

What’s in it for you?

  • Competitive global pay, benefits and mobility

  • Unparalleled experience, working for a market leader in FX payment solutions

  • The chance to share your ideas and contribute to the development of our products

  • Diverse, global team with colleagues in over 50 countries

What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.