Western Union Bi-Lingual Front Line Associate in Los Angeles, California

Job Title: Bi-Lingual Front Line Associate

Requisition #: 1805324

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

Right now, we are seeking an Bi-Lingual Front Line Associate based at Western Union’s location in Los Angeles, California.

In this role, you will responsible for maintaining guest services as per company standard, generating money transfer transactions, cash register operations, and loss prevention in adherence to all company policy / store standards. Schedules may include weekends and holidays.

Sound interesting? Here are some specifics:

  • Performs money transfer transactions process and related services

  • Responsible for handling Company funds and reconciliation with daily receipts

  • Maintains proper security measures to protect Company funds

  • Maintains a clean and inviting environment to attract potential customers

  • Refreshes merchandising materials periodically to ensure a fresh and clean appearance

  • Prepares bank deposits

  • Provides timely and accurate information to incoming customer order status

  • Handles difficult customers in a professional manner

  • Enters and verify the information of orders and makes the changes necessary to correct the information provided

  • Resolves customers' complaints in a timely and effective manner aiming for customer satisfaction

  • Responsible for monitoring orders to be released for payment

  • Processes escalated complaints or difficult payment issues

  • Participates in other functions or projects as needed

What you will need to succeed:

  • Proficiency in Spanish (written and verbal) required

  • High-School Diploma required, degree preferred

  • Experience working in a client facing position providing excellent customer service required

  • Experience working within compliance standards, following standard operating procedures

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.