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Western Union Bilingual Teller/Front Line Associate in Los Angeles, California

Job Title: Bilingual Teller/Front Line Associate

Requisition #: 1901831

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking a Bilingual Teller/Front Line Associate, based at our location in Los Angeles, California .In this role, you will be responsible for maintaining guest services as per company standard, generating money transfer transactions, cash register operations, and loss prevention in adherence to all company policy / store standards. Schedules may include weekends and holidays.

Sound interesting? Here are some specifics:

  • Perform money transfer transactions process and related services

  • Responsible for handling Company funds and reconciliation with daily receipts

  • Maintain proper security measures to protect Company funds

  • Maintain a clean and inviting environment to attract potential customers

  • Refresh merchandising materials periodically to ensure a fresh and clean appearance

  • Prepare bank deposits

  • Provide timely and accurate information to incoming customer order status

  • Handle difficult customers in a professional manner

  • Enter and verify the information of orders and make the changes necessary to correct the information provided

  • Resolve customers' complaints in a timely and effective manner aiming for customer satisfaction

  • Responsible for monitoring orders to be released for payment

  • Process escalated complaints or difficult payment issues

  • Participate in other functions or projects as needed

What you will need to succeed:

  • 0 - 2 years related experience

  • Proficiency in Spanish (written and verbal) required

  • Experience working in a client facing position providing excellent customer service required

  • Experience working within compliance standards, following standard operating procedures

What will make you stand out:

  • High-School Diploma required; degree preferred

What’s in it for you?

  • Competitive global pay and benefits

  • Unparalleled experience as part of one of the most advanced teams in the world, with opportunities to build valuable skills and grow your career

  • Diverse, global team with colleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.

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