Western Union Agile Coach in Montvale, New Jersey

Job Title: Agile Coach

Requisition #: 1802736

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

Right now, we are seeking an Agile Coach , based at our Western Union office in Montvale, NJ. Youwill play a critical role in helping to evolve the Company and will support the implementation of the WU Way through coaching scrum teams as they deploy agile. Role is responsible for helping create an environment that promotes continuous improvement, increases consistency and quality, reduces customer pain points, and empower employees to enhance the value of the service we provide to clients. Agile Coach will lead WU Way Agile boot camps, help implement Agile processes & capabilities with new teams, build new capabilities by providing training, development, and coaching to upper management. As a part of a select team of highly skilled and motivated individuals the Agile Coach will work closely with business leaders of the organization to ensure teams are proficient in WU Way tools and practices. Agile Coach will be jointly responsible for the development of the program and will be thought partner to leadership on deployment related matters. This role will have to have an ability to effectively manage stakeholders at all levels with different initial interests to achieve common goals. The Agile Coach will help lead the deployment of the Agile program. This role will manage the development and implementation of the deployment, formulating the objectives, strategy, and work plans to achieve goals. Role will resolve complex issues across multiple departments and stakeholders.

Sound interesting? Here are some specifics:

  • Performs duties inherent to the managerial role (hiring, performance planning and evaluation, motivation, team building, ensuring effective communication, team resources management and etc.)

  • Develop and enhance Agile training material. Lead problem-solving activities to define problems, determine root causes, create and test options, implement and standardize solutions

  • Advocate the adoption of WU Way by providing structured coaching during deployment to reinforce skills attained during WU Way training.

  • Partner with managers to support employees as necessary to bridge specific knowledge or skills gaps through individual development plans

  • Create awareness and keep momentum by dedicating 30% or more of your time during the deployment on observing and coaching scrum teams on how to shift mindset and behaviors of themselves and their teams to instill a culture of continuous improvement

  • Support and mentor business leaders (Managers, Directors) in Agile leadership

  • Help coach newer members of the Agile COE

  • Ensure that all business-related items are successfully and professionally communicated either verbally or in writing

  • Own the implementation of Agile tools and practices within a business area and communicate the progress to leadership

  • Work hand-in-hand with the business to perform holistic diagnostic, discover opportunities to improve, define ambitious future state, and develop specific and actionable plans to capture identified opportunities.


  • University (or an equivalent) Bachelor’s or Master’s degree in Finance, Accounting, Economics or Administration.

  • 4+ years’ experience in managing teams, business knowledge, influencing, coaching, personal, interpersonal and leadership skills.

What will make you stand out:

· Strategic thinking, planning, negotiation and persuasion skills, improving productivity by creating efficiencies, strong communication skills with key stakeholders to build a solid business partnership and people management.

· Ability to manage multiple projects simultaneously, set priorities and meet deadlines.

  • Certifications in Agile are strongly desired.

  • Very strong communication skills will be required to deal comfortably with and influence senior leadership.

· Ability to communicate effectively

What’s in it for you?

· Competitive global pay, benefits and mobility

· Unparalleled experience, working for a market leader in FX payment solutions

· The chance to share your ideas and contribute to the development of our products

· Diverse, global team with colleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.