Western Union Sr. Client Account Manager, Financial Institutions in Omaha, Nebraska

Job Title: Sr. Client Account Manager, Financial Institutions

Requisition #: 1802421

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. At Western Union Business Solutions, our vision is to be the preferred financial services provider for global business – millions of businesses with unmet financial service needs. That means aggressively pursuing the foreign exchange and payment solutions markets, as well as digital, mobile, ATM/kiosk and stored value card strategies that will meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse and inspiring work environments on the planet – then Western Union Business Solutions could be for you.

Right now, we are seeking a FinancialInstitutions (FI) Senior Client Account Manager based in Omaha, NE orWashington, DC covering all of the United States. The Senior Client Account Manager proactively services top end FI customers using multiple channels. In this role you will manage relationships and monitor performance through face-to-face meetings, training and service calls covering in-depth business reviews to strengthen relationships and identify new opportunities.

This results-oriented position will be responsible for advancing all stages of new high impact initiatives into our most strategically important partnership verticals including Financial Institutions. In this capacity, the candidate will have to work cross-functionally in collaboration with internal partners including sales, marketing, product and client management. The ideal candidate will possess prior experience promoting new product and service offering across a payments or capital markets-oriented client base with the intent to increase adoption rates and associate revenue.

Sound interesting? Here are somespecifics:

  • Promotion of foreign exchangehedging and risk solutions within bank and credit union networks.

  • In conjunction with clientmanagement, will be responsible for the formation of discrete plans to fosteradoption of FX risk solution offering key parties within financial institutionsincluding capital markets, corporate treasury and business banking.

  • Development of FI collateralproviding executive level analytics related to growth and revenue opportunityincluding a systematic review process of progressions.

  • Direct collaboration with relevantmarketing and sales personnel within the FI to ensure optimal level of devotionand outcome is obtained with respect to the FIs online FX presence, socialmedia utilization, staff education and end client experience.

  • Develop and implement a suite ofexecutive level analytics, reports with tangible success KPIs that can beutilized by our channel partners and client management teams to ensure we’resuccessfully promoting a well-defined set of performance objectives across thebase.

  • Plan and develop web, marketingdatabase, social media and display advertising campaigns.

What you will need to succeed:

  • Work in partnership across all thechannels to create and implement client specific US Dollar to FX conversioneducation plans designed to increase local currency utilization rates.On a post sales implementation basis, work with relevant parties to enhance theeffectiveness with which our strategic partners promote our respect FX andpayment services via their channels.

  • In collaboration with strategicpartnership and sales resources, create and implement individualized“pathway to success” programs to ensure highest level of growth and monetaryoutcome is realized.

  • In conjunction with our marketingand client management teams, design and implement client specific retention andreferral with intent of improving levels of attrition, utilization rates andoverall revenue.

  • Ability to identify trends andinsights across verticals and share findings to both internal and externalstakeholders.

What will make you stand out :

  • Graduate degree in businessdiscipline or equivalent experience.

  • 5-7 years’ experience workingin cross-functional capacity including with sales, marketing, strategicpartnership, product and client management.

  • Prior experience in internationalpayments, foreign exchange or affiliated capital markets.

  • Highly creative with tangibleexperience in targeting prospects and/or clients and devising digital campaignsthat engage, inform and motivate.

  • Working knowledge in websiteanalytics tools.

  • Strong analytical skills anddata-driven thinking.

What’s in it for you?

  • Competitive pay and benefits

  • Unparalleled experience as part ofone of the most advanced teams in the world, with opportunities to buildvaluable skills and grow your career

  • Diverse, global team with colleaguesin over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity arefundamental to our culture and success . Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be anEqual Opportunity-Affirmative Action Employer . We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.

#LI-DNP