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Western Union Manager, Solution Engineering (Technology Manager) in Pune, India

Job Title: Manager, Solution Engineering (Technology Manager)

Requisition #: 1901659

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking aManager, Solution Engineering based in our Pune, India office .In this role, you will be responsible for implementation of an agreed service delivery model supporting multiple Compliance portfolio / platforms through a predefined frame-work. The broad range of responsibilities include leading engineering teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, implementing process improvements, resource planning & optimization, performance management and driving innovation. The role requires leading, managing and growing the platform assigned to the role.

Sound interesting? Here are some specifics:

  • Leading the WesternUnion engineering teams spread across multiple location; be responsible fordesign, development, testing and delivery of Western Union IT system that arecharacterized by high volumes, low latency and developed with a broad range oftechnologies

  • The Manager will beresponsible for a group of platforms or portfolio; each platform or portfoliobeing led by an Associate Manager

  • Be responsible forend-to-end delivery of the projects as per agreed timelines, cost and qualityof deliverables. Should ensure smooth knowledge sharing between multi-locatedglobal teams and stakeholders as per the needs

  • Build software that isoptimized, well organized and maintainable. Enforce and deliver commonframework architecture and high-level design within the team. Focus onintroducing innovative engineering practices, tools and technologies tocontinuously improve the quality of the system and optimize efforts

  • Collaborate withbusiness partners to understand their needs and proactively propose solutions

  • Collaborate with otherIT stakeholders within Compliance organization & also with teams in otherbusiness areas

  • Provide the technicalleadership to the teams and guide them in resolving complex technical problems

  • Align executionpriorities – project delivery, employee goals, and establish service levelswith business and functional owners to drive high service quality

  • Responsible for teamperformance management, employee development, employee engagement, talentattraction and retention programs

  • Provide direct oversightof development teams, adhering to development standards and SLAs, andescalating risks and issues to the Engineering Delivery Head

  • Define and revise (ifneeded) metrics / performance reporting under directions from EngineeringDelivery Head to ensure viability of service levels

  • Participate in capacityand program planning exercises

  • Manage and build keystrategic partnerships across application teams and resolve issues as needed

What you will need to succeed:

  • B.E. / B.Tech. / MCA in Computer Science, Engineering or relatedfield is required

  • 12+ years of experience in Software Engineering andArchitecture in a fast-paced corporate environment; demonstrate strongskills on Object Oriented Technologies like J2EE or .Net, RDBMS, NoSQLtechnologies and Cloud Services

  • 5+ years of IT Leadership and Management experience

  • Demonstrated experience in architecting, deploying andmanagement of solutions that are highly available, scalable and reliable(preferably in the Financial domain)

  • Excellent understanding of various development methodologiesincluding; Traditional Waterfall and Agile Development Methods (ScrumFramework, Kanban, Scaled Agile) and associated tools (Jira, Rally, Wrike etc); experience in Agile transformation journey would be an added advantage

  • Experience is implementing DevOps for the projects managed;exposure to DevOps areas like Source Control, Continuous Integration, InfraAutomation, Continuous Deployment and Cloud is must

  • Proven experience in implementation of continuousimprovement programs (through Tools and Re-use, Process Improvements andInnovation) demonstrable through quantifiable metrics

  • Prior experience in leading onshore and offshore delivery,including working overlapping business hours to partner with onshore teams

  • Strong analytical and debugging skills required

  • People Development, Coaching and Mentoring skills

What will make you stand out:

  • Must be a problem solver with demonstrated experience in solvingcomplex technical problems, with a can-do attitude; possess strong leadershipskills in guiding and directing teams throughout the SDLC process

  • Strong organization skills and demonstrated ability tomanage multiple, often conflicting priorities to successful completion

  • Should be a strong collaborator with “Customer First”mindset to consistently outperform SLA

  • Experience in Financial services / Banking / Global moneymovement would be a plus

What’s in it foryou?

  • Competitive global pay and benefits

  • Unparalleled experience aspart of one of the most advanced compliance teams in the world, withopportunities to build valuable skills and grow your career

  • Diverse, global team withcolleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility! We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.

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