Western Union Manager, Technology Governance in Pune, India

Job Title: Manager, Technology Governance

Requisition #: 1802397

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking a Manager, Technology Governancebased in our Pune, India office . In this role, you will be responsible for managing, coordinating, reporting and delivering global IT strategic initiatives that have cross functional impacts across the organization. You will also be responsible for improving IT Project Management practices by leveraging existing IT capabilities, identifying improvements and defining new strategic practices, with an aim to gain alignment on all company PMO standards. The broad range of responsibilities include partnering with key stakeholders, both off-shore and on-shore in delivering projects successfully, managing the technical project resources, reporting to executive management, tracking project financials, hosting weekly project meetings, monitoring on-going risks and issue resolution.

Soundinteresting? Here are some specifics:

  • Be responsiblefor the overall project management governance function, providing leadership,coordination and management of PMO processes and functions

  • Develop vision,roadmap and strategy for Enterprise PMO tools across organization

  • Expert acrossClarizen, JIRA, SharePoint, MS Office

  • Enableimplementation of WU defined project management processes with help of standardtools

  • Manage the end toend development and deployment of the tool features/ enhancements

  • Establish andmaintain the Support Model for the tools at an enterprise level

  • Review and managethe enterprise PMO governance documentation, IT controls, Agile and SDLCframework

  • Drive KPImeasurement for improving efficiency and effectiveness

  • Managecommunication across different sets of senior stakeholders, stakeholderexpectation management

  • Effectivelymanage scope, timelines, budget, issues and risks of multiple projects and/orlarge program

  • Provide guidance toteam members on management of scope, timelines, budget, issues and risks

  • Ensure ITapplication development process disciplines (solution delivery, projectmanagement, work requests, QA, etc.) and standards are established, effectivelymanaged and performed

  • Provideinformation and periodic updates to support overall IT performance metrics,monthly project status reporting and quarterly resource planning review

  • Define,prioritize, allocate resources, track and provide status reporting of workassignments, projects, programs

  • Align executionpriorities – project delivery, employee goals, and establish service levelswith business and functional owners to drive service quality through qualitycontrol

  • Invest time on adaily basis on all projects to remove impediments and provide solutions tochallenges and make escalations as necessary

  • Responsible fordeveloping and maintaining an overall sourcing plan which includes creativesourcing options and alternatives to ensure supply capacities meet work demand,role and skill set requirements and cost objectives

  • Partner with allstakeholders as required to implement employer branding and talent attraction,performance management, employee development, employee engagement and retentionprograms

  • Manage key thirdparty strategic partnerships across application teams and resolve issues asneeded

  • Maintaineffective communication with clients, business and partners as needed

What you willneed to succeed:

  • Bachelor's degree inBusiness, Computer Science or Electronics or related field is required

  • PMP and CSMcertifications

  • 6+ years experiencein Project Management discipline with focus on leading teams to delivercomplex, technology focused projects and programs under the direction of agovernance body.

  • Experience in a financialservices/payments /Banking verticals

  • Experience managingremote and geographically distributed teams. Advanced knowledge of anEnterprise PPM Tool (e.g. Clarizen, JIRA, SharePoint, MS Office).

  • Expert in projectand portfolio management reporting and metrics

  • Prior experienceleading onshore and offshore delivery, including working overlapping businesshours to partner with onshore teams

  • Advanced knowledgeof software development life cycles (waterfall, agile, etc.)

What will make you stand out:

  • Must be a problem solver withdemonstrated experience in solving difficult technology challenges, with a cando attitude; possess strong leadership skills in guiding and directing teamsthroughout the Agile and SDLC process

  • Self-starter with ability tomulti-task, prioritize, manage workload, and consistently deliver results

  • Strong Customer Centric mindsetwith an ability to outperform Service Level Agreements on Customer satisfactionand experience

What’s in it for you?

  • Competitiveglobal pay and benefits

  • Unparalleledexperience as part of one of the most advanced compliance teams in the world,with opportunities to build valuable skills and grow your career

  • Diverse, globalteam with colleagues in over 50 countries

What it’slike here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to movingmoney for better . It means being driven to win, and to do work that makes a difference… on a global stage.

Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.

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