Western Union Administrator, IT End User Support, Quezon City in Quezon City, Philippines

Job Title: Administrator, IT End User Support, Quezon City

Requisition #: 1802905

We’re seeking a Solutions SupportAdministrator for End User Computing (EUC), based in our Muñoz, Quezon Cityoffice . In this role, as the Administrator, you will respond to work incidents and requests regarding installation, configuration and / or maintenance of client hardware, software, and the deployment of new technology releases. Your will perform new PC installations, troubleshooting and repair. You will also evaluate and integrate new hardware configurations and provide support of client technologies on workstations and peripherals in APAC region.

Sound interesting? Here are somespecifics

  • Manageassigned incidents and requests according to EUC SLA’s, hardware andsoftware break fix, installations and changes, new systems configurations,and deployments

  • Workon assigned initiatives to raise operational excellence, proactiveproblem-solving initiatives, software and hardware upgrades

  • Workon assigned tasks for ongoing projects, EUC initiatives for newtechnologies deployments, initiate process improvements to minimize wasteand bring efficiencies

  • Liaisewith peers, colleagues, internal customers to ensure collaborationand engagement in project implementations and dayto day operational requirements

What you will need to succeed

  • Bachelor’sdegree holder in the field of Information Technology (IT), or with yearsof relevant work experience

  • At leastthree (3) to five (5) years of related IT experience providing end usersupport preferably within the operations environment.

  • Experiencein a company with ITIL processes implemented

  • Experiencesupporting end user operating systems including MS Windows 10, MacOS

  • Experienceworking with mobile devices that run in Android or iOS

  • Knowledgeof device and software deployment

  • Knowledgeof management tools including Active Directory, HyperV / VDI, Pulse, MSOffice, Antivirus, Tanium, Audio Video, Avaya

  • Strongcommunication skills with ability to interact with partners globally

  • Mustbe a problem solver with demonstrated experience in solving difficulttechnology challenges

  • Acan-do attitude

  • Amenableto work on shifting schedule

What will make you stand out

  • ITILcertification

  • Experiencesupporting other end user operating systems, and management tools

What’s in it for you?

  • Competitiveglobal pay and benefits

  • Unparalleledexperience as part of one of the most advanced compliance teams in theworld, with opportunities to build valuable skills and grow your career

  • Diverse,global team with colleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.