Western Union Sr. Specialist, Customer Care in Quezon City, Philippines

Job Title: Sr. Specialist, Customer Care

Requisition #: 1802510

The Sr. Specialist Customer Care handles requests that facilitate the money transfer process particularly for EAE. Support Specialists are required to meet a high level of service excellence in responding to the customer’s request. These requests are primarily received into the centre via phone calls or offline cases. The Support Specialist will resolve additional requests from internal departments on an as needs basis once approved by their managing team leader or the Operations Manager.

Sound interesting? Here are some specifics:

  • Analyzingand Evaluating: reflects on information, defines the key issues andreaches logical conclusions.

  • Deliveringresults: Meeting deadlines and targets, demonstrating ability to achievedespite constraints or obstacles.

  • Planningand coordinating.

  • Decisionmaking.

  • Beingfinancially aware.

  • Buildeffective partnerships.

What you will need to succeed:

  • Youhave a Bachelors’ or University degree

  • Fluentin speaking and writing in English

  • Proficientin working with MS Office applications like Word, Excel, and PowerPoint

  • Familiarityon working with technologies including audio and video conferencing

  • Abilityto multitask, and provide quality work in a fast-paced environment

  • Abilityto work effectively within a team environment

  • Willingnessto work on shift in relation to business needs

What will make you stand out:

  • Atleast a year for work experience in a call center or BPO environment

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Applynow!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.