Western Union Director, Product Management in San Francisco, California

Job Title: Director, Product Management

Requisition #: 1801846

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

Right now, we are seeking a Director, Product Management based at Western Union’s Digital headquarters in San Francisco, California.

Sound interesting? Hereare some specifics:

  • Responsible for end-to-endProduct management and delivery on both Web and Mobile across following productlines managed at the WU Digital level:

  • WU.comand mobile apps

  • WU Digital Platform – R3 and Responsive

  • Omni-channel initiatives – AIR, Kiosk etc.

  • High band

  • Responsible for managing thetimely delivery of all projects that are identified in the framework of the W2plans (yearly plans), as well as managing efficiently the cost aspects.

  • Works hand in hand with theProduct strategy team to align short term / Long term projects that feed thepipeline to ensure capacity is allocated efficiently and effectively.

  • Manages Optimization trackswith specific KPI improvements targets in Year

  • Works with Other ProductDelivery owners such as Risk, Care, etc. … to align smooth and timely deliveryof the business case.

  • Manages and grows a team ofhighly skilled Product managers in an Agile methodology environment.

  • Works hand in hand with theengineering group to ensure resource planning in capacity and quality isperformed efficiently and effectively to deliver the roadmap.

  • As a member of the seniorleadership of Digital, provide input to the overall strategy, air concerns,provide support in an open and honest manner.

  • Keep track of technologiesthat could be leveraged for the WU business

  • Embrace the WU Way

What you will need tosucceed:

  • 10+ years of product management experience

  • A good listener

  • Skilled at articulating ideas and influencing execution – abilityto operate with ease at any level – from consumer to executive to productmanager to engineer

  • Action-oriented and passionate about driving business outcomes

  • Able to motivate product and other stakeholders to create simpleand effective end-to-end experiences

  • Genuinely cares about developing people

  • Is a product expert and understands what makes product different?

  • Has a track record of launching successful digital consumerproducts – understands new technologies and their relevance to consumers

  • Has International experience or deployed products for globalcustomers

  • Has a proven methodology for understanding customer needs?

  • Advanced practitioner of “test and learn”: has tried enoughthings, failed sufficiently and enjoyed some notable successes

  • Understands the science of metrics-driven continuous improvement

  • 5+ years of web and mobile product experience

  • 3+ years of mobile and web consumer marketing experience

  • Bachelor’s degree from an accredited university required; Advanceddegree from an accredited university a plus

  • 12+ years of total work experience

  • Familiar with modern technologies; prior engineering experience aplus

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.

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