Western Union Senior Director, Product Management (Front-End Innovation) in San Francisco, California

Job Title: Senior Director, Product Management (Front-End Innovation)

Requisition #: 1804686

Right now, we are seeking a Senior Director of Front-End ProductInnovation , based at Western Union’s Digital headquarters in San Francisco, California.

In this role you will be an experienced and strategic thought leader on Digital Platforms, Digital Innovation and Online Strategy. You will be responsible for our front-end innovation of our customer and partner facing online platforms. This will include all aspects of the customer lifecycle, from Digital Onboarding, Transactional Services through to Online servicing and support. The leader will establish our analytics capability and VOC program using data and customer insight to make decisions on UX improvements and new features. The individual will also drive our Mobile strategy.

You will be responsible for leading a product team and engage our customers and stakeholders in markets across the globe. Product Directors and Managers for WU EDGE, GPFI, Digital Onboarding and our Legal and NGO platforms will report into this role.

You will contribute proactively to the development of the company’s online platforms through ideas and creativity based on solid market research, competitive analysis, customer understanding and working in close collaboration with Sales, Marketing, IT, Operations, and the Regional Product Team.

As a member of the WU Payments, Strategy and Product leadership team, you will contribute as a thought leader on both business and technical issues related to our online platforms and will also play a critical role in strategic planning. This position is expected to formulate and execute a global product strategy that directly contributes to the company’s revenue, profitability and overall value proposition.

Sound interesting? Here are some specifics:

Product Vision and Leadership

  • Collaborate with business leaders andstakeholders in all markets to define the vision and detailed growth plans forour online platforms.

  • Be an internal and external evangelist for ouronline platforms and industry innovation.

  • Provide leadership, motivation and hands-ondirection and design to the development teams to deliver exceptional productexperiences across all our online platforms.

  • Cultivate an agile and results-driven culturein which innovation and excellence are expected and customer experiences thatexceed expectations is the standard.

Product Strategy and Planning

  • Drive and facilitate our online productstrategy and planning process across the business to provide focus andalignment on critical strategies and delivery plans

  • Engage customers and formalize our “Voice ofthe Customer” program to ensure there is a clear and differentiated valueproposition including testing of concepts and ideas with our customers

  • Execute a clear, actionable product strategyroadmap with priorities to deliver optimal results for customers and thebusiness.

  • Drive product marketing strategies for demandgeneration and client development: buyer/user personas, customer and marketsegmentation, product launch, channel partner management, sales training andtools, presentations, competitive analysis, lead generation and nurturing,content marketing, e-marketing, loyalty/retention and cross-selling.

Product Roadmap and Execution

  • Manage the collection and analysis of marketand competitive data and customer feedback, prioritize opportunities, deriveconclusions and create a strategic vision that outlines the product roadmap todrive future revenue growth

  • Manage the team that will be defining customerrequirements and Use cases for customer facing platforms and key applications,to drive IT development

  • Establish product reporting cadence and workclosely with the sales organization to align on sales and profitability goals.

  • Establish product P/L reporting

  • Establish Web/Customer Analytics function toleverage our data to get insights into trends and behavior of our onlinecustomers

  • Define product priorities and schedules incollaboration with our Executive team and their GTM leadership teams acrossproducts and all relevant countries.

Leadership and Talent Management

  • Motivate the global and regional productstakeholders through proactive performance management, clear accountability andon-going measurement against goals

  • Provide coaching and development opportunitiesto their team for career growth

What you will need to succeed:

  • Bachelor’s Degree, preferably in Business orFinance is preferred. MBA is stronglydesired.

  • 10+ years related work experience within arelated software industry and/or financial services.

  • Experience working for/with SME and mid-marketclients essential

  • Experience working for a Tier 1 Financialinstitution and / or FinTech software provider preferred

  • Experience working with stakeholders acrossmultiple regions/geographies

  • Proven experience in using product andmarketing to build an organization’s revenue, brand and identity.

  • Excellent communication, interpersonal andleadership skills.

  • Highly effective facilitation, presentation,planning, organizational and problem-solving skills.

  • Ability to work independently and managemultiple projects simultaneously.

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.

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