Western Union Senior Salesforce Administrator in San Francisco, California

Job Title: Senior Salesforce Administrator

Requisition #: 1801965

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

We are looking for a Senior Salesforce Administrator to join our Salesforce team in our Digital Headquarters, located in San Francisco, CA.

In this role, you will be involved in planning and implementing the Western Union Payment support systems. This will include the oversight, administration, and configuration of our Salesforce ‘Orgs’ in support of our sales, marketing and operations support teams. You will be participating in an enterprise-wide and innovation-driven approach to achieving our corporate vision of “moving money for better.”

Sound Interesting?Here are some specifics:

  • Demonstrated proficiency at configuring the Salesforceproduct platform

  • Maintainingboth a customer facing and existing internal Operations Users SalesforceOrgs, ongoing reliability, deployment, performance and support of theSalesforce environment.

  • Monitorssystems responds to problems and plans for growth.

  • Providesin depth systems analysis.

  • Responsiblefor coordinating releases between onsite and offshore development,analysis, architects and business teams.

  • Knowledgeand support for multi-language, translations critical.

  • Salesforce Advanced Administrator Certification is aplus

What you need tosucceed:

  • Shouldbe familiar with environment refresh, coding standards, profiles,permissions, Change Sets, User Administration 7+ years of related ITexperience with at least 5 Yrs of Sales Force Administration

  • ContinuousIntegration / Continuous Deployment (CI/CD) using SCM, Unit Test Cases,Coding and Deployment using SCM tools like GitLab, Jenkins.

  • Knowledgeof Sales Force Systems Integration with Other Enterprise Systems is critical including Certificate Configuration

  • Hands-onprofessional Experience administering Salesforce production environmentswith larger user base with multiple roles, profiles & permission setsis required.

  • Experiencehandling large enterprise grade Salesforce Applications.

  • Mustbe fully familiar and experienced doing Salesforce production releaseswith complete technical know-how of how to package code from dev, QA, UAT,Demo and Prod environments.

  • Abilityto provision and manage users, refresh environments.

  • Handleintegrations with other systems.

  • Experiencedoing knowledge articles.

  • FullExposure to Service Cloud, Communities required.

  • Hands-onexperience dealing with CI/CD pipeline using GitLab using Jenkins isrequired.

  • Musthave hands-on experience creating Salesforce Work flow model

  • Gatherdata on and generate picture of idealized business process flows/dataflows for business users while maximizing the user of the Force.complatform capabilities.

  • Enhancestories with technical detail based on customer's business requirementsand help drive agreement and approval on stories. Items such astranslations, lists of values, workflows, and system settings that arecritical to a functioning application.

  • Needthe ability to coordinate and implement requests coming from businessusers, product owners, end Users, Operations, Developers and Testers.

  • Abilityto work across time zones and work hand-in-hand with offshore team ismust.

  • Abilityto juggle multiple tasks at once is critical for success.

  • Thisis a hybrid role with 75% Sales Force Admin function and 25% ability towork as Salesforce Developer, which means hands-on experience developingSOQL, Apex Triggers, Visual Force Page, API Integration are required aswell.

  • Knowledge of Salesforce Lightning,Apigee, Lightening Connect, Shield are a plus.

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.

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