Western Union Sr Mgr, Portfolio Mgmt & Gov in San Francisco, California

Job Title: Sr Mgr, Portfolio Mgmt & Gov

Requisition #: 1802090

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

Right now, we are seeking a Senior Manager, Portfolio Management & Governance based at Western Union’s Digital headquarters in San Francisco, California.

Sound interesting? Here are some specifics:

  • Lead a globally distributed portfolio and governance team to operate the processes that supports Western Union Digital’s regionalized development model, streamline roadmap intake and prioritization process, and lead process governance functions

  • Ensure regional top priorities traverse through the product delivery pipeline most effectively

  • Rollup roadmap and execution status from all regions and all business areas

  • Lead process improvement and process governance function to ensure process efficiency, transparency, consistency, and adherence

  • Provide regular metrics and reports (resource, delivery, cost, etc.) for transparency to stakeholders at all levels and assess operating effectiveness

  • Manage end-to-end planning – Quarterly Release Planning and Annual Planning process

  • Drive cross-functional teams to reach planning readiness – such teams include executive leadership, business owners, legal/compliance, product management, project management, and engineering teams.

  • Ensure business strategy and priority orders are reflected through planning and project execution cycles

  • Produce committed quarterly roadmap for all tracks as output of release planning

  • Exercise SAFe and Agile best practices throughout the development cycles

  • Analyze roadmap impact and recommend options on off-cycle requests and initiatives

  • Help teams remove impediments and roadblocks, escalate issues where needed

  • Provide regular and timely executive level communications on planning outcome and roadmap updates

  • Manage and maintain planning artifacts and roadmap

  • Manage budget, expense, and resource onboarding needs

  • Uncover process gaps, make process improvements, and drive adoption of improved process

  • Update and improve tools for most efficient portfolio and planning operations

  • Understand other process outside Western Union Digital and can help Digital teams navigate outside processes

What you will need to succeed:

  • Team management experience in a portfolio management and/or program management organization

  • Project management experience (8+ years) in both traditional and Agile software development

  • Portfolio management experience (3+ years) in financial technology company

  • In-depth understanding in software development lifecycle for web, mobile, payments, and risk technologies

  • Proven success in managing large-scale planning in a highly cross-functional organization with multiple dependencies and legal/compliance obligations

  • Ability to partner with regional leaders as well as central implementation teams

  • Proven track record in collaborating with global cross-functional team (cross multiple location & time zones)

  • Can perform scenario-play and impact analysis at portfolio, program, and project levels

  • Extremely well organized

  • Excellent communication skills – from executive level to development team level

  • Fluent in JIRA, Confluence, SharePoint, and Microsoft Office productivity tools

  • Can distill crisp communication from multiple inconsistent sources

  • Proven track record in process governance and establishing/rolling out processes

  • Bachelor’s degree required

  • PMP, Agile/Scrum certification, SAFe certification preferred

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.

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