Western Union Sr Mgr, Product Management in San Francisco, California

Job Title: Sr Mgr, Product Management

Requisition #: 1803397

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

Right now, we are seeking a Senior Manager, Product Management based at Western Union’s Global Headquarters location in San Francisco, CA.

Sound interesting? Here are somespecifics:

  • The Senior Manager, Product Management position will manage the WUDigital Products.

  • The Sr. manager will define the product roadmap in alignment withour product strategy; have responsibility for both new and existing mobile/web/Omni-channelproducts and services definitions, and drive development on time, on budget,and with high quality and value.

  • Ensure that WU has best-in-class solutions, which provides bestpossible customer experience, while achieving the success metrics.

  • Assist in the examination of new market opportunities throughinvestigation to identify potential product offerings, strategic alliances, newconsumer markets and other opportunities that could drive new growth sources.

  • Work on building business cases for each new opportunity to clearlyoutline, prioritize and determine overall revenue potential.

  • Sizing and scoping of each opportunity identified to determineboth the short and long-term opportunities for the organization.

  • The ideal candidate will be experienced in both upstream productand service definition and downstream product development and execution.

What you will need to succeed:

  • 10+ years of experiencebuilding and launching consumer applications on web and mobile platforms.

  • At least 5 years ofproduct experience in Web/Mobile technologies, and Web/Mobile user experience.

  • Past technicalbackground, with 3+ years in an engineering role.

  • Experience managing ateam of product managers.

  • Undergraduate orGraduate degree in engineering, business, or equivalent.

  • Strong experience ofagile required, PO certification preferred.

  • Ability to break downrequirements into epics and stories, grooming and elaboration of stories.

  • Ability to negotiatewith engineering, UI, UX, Content on the story scope, complexity etc.

  • Strong business writing,numerical analysis and verbal communication skills Get things done attitude;Self-motivated, with the ability to “roll-up sleeves” and prioritize criticaldeadlines.

  • Experience working withmultiple stakeholders/teams in different countries with different culturalbackgrounds.

  • Ability to workseamlessly with matrix teams, and juggle projects across multiple networks andplatforms.

  • Attention to detail anda penchant for creating great customer experiences Ability to break downcomplex experiences into simple documents, stories, and flows.

  • Experience developingbasic wireframes and interaction flows for mobile UI’s.

  • Experience with runningfocus groups, customer research and usability testing methodologies.

  • Experience in digitalmarketing a strong plus Experience working in a large corporate environment aplus Experience in global money movement a plus.

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.

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