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Western Union Associate, Digital Review Team Analyst in Santa Ana, Costa Rica

Job Title: Associate, Digital Review Team Analyst

Requisition #: 1903640

Associate DigitalReview Team – SantaAna, Costa Rica

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Join Western Union as an Associate Digital Review Team.

Motivated by ourvalues: purpose driven, globally minded, and trustworthy & respectful

We’rea FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requiresprocess discipline and simplification

You´ll Analyze digital transactions from a real-time queue (offline), or from inquiries received over the phone (online/inbound), as well as perform outbound phone calls as needed, and other tasks (as assigned).

Also, you´ll review and analyze digital transactions activity to evaluate potential fraud following company policy, resolve complex problems independently by finding coherent patters from incoherent data sets.

This role will ensure an excellent customer service experience on every case handled (inbound or outbound) direct contact with consumers, as required, to validate suspicious transactions and perform the work assigned and have in general a demeanor that follows the Western Union behaviors.

Here are some skills, attributes, and qualifications you will have:

  • Excellent spoken,written, and listening ability to communicate effectively in English (B2+)

  • Third Language ispreferred (German, Portuguese, French, Mandarin, etc.)

  • Demonstratedanalytical and organizational skills

  • Flexible mindset andopen to new responsibilities

  • Effectively able tomanage tasks under increased level of pressure due to high volume peaks

  • Proactive,independent individual with the discipline to focus on the task at hand

  • Customer centricmindset

  • Experience with fraudmonitoring and/or payments background desired

  • Online or bankingexperience desired

  • Intermediate skillsin Microsoft Excel desired

  • Prior customerservice experience would be considered an advantage

Join us, and let’smove money for better

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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