Western Union Manager – Agent Information Systems and Agent in Santa Ana, Costa Rica

Job Title: Manager – Agent Information Systems and Agent

Requisition #: 1901209

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking a Manager – Agent Information Systems and Agent , based in our Santa Ana, CostaRica office. In this role, you will be in charge of oversee current state and evolution of Agent information systems, including but not limited to ACM, WUAMS, GAMES, DV.org. Also, you will be responsible of building artifacts to identify and document current business purpose of each one of the information systems, and describe dependencies, challenges and opportunities for improvement. In addition, you will be also responsible to govern the ongoing utilization of such platforms, ensuring current and new use cases are implemented strictly aligned to the bigger, longer strategy for Agent informationsystems, including the alignment with One Platform.

Sound interesting? Here are some specifics:

  • Buildstrong and productive relationships with all the IT counterparts in charge ofAgent Information Systems

  • Havea leadership role in the GMT / Agent Value global Intake Process, ensuringbusiness requirements and well aligned across information systems, and underthe bigger, longer strategy for Agent Information Systems

  • Followup very closely the execution and progress of information systems related projects,escalating roadblocks, delays and success milestones

  • Activelyparticipate in requirement gathering sessions, support the design andimplementation of new processes and ensure data guidelines are utilized in bothprocess and system designs

  • Coordinatea few adhoc contractor roles dedicated to the documentation of currentprocesses and the creation of requirement artifacts and business requirementsdocuments

  • Implementand run an Agent Information Systems governance committee, involvingmultidisciplinary and global stake holders, aimed to collectively agree on nextsteps and future of Agent Information Systems as a whole.

What you will need to succeed:

  • 5+ years of work experience in operations, data analytics or related fields

  • Ability to create strong and effective relationships

  • Experience in building and delivering programs from scratch

What’s in it for you?

Competitive global pay and benefits

Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career

Diverse, global team with colleagues in over 50 countries

If interested APPLY now; after your application, please complete the English assessment at https://wu.hirevue.com/signup/QMMvxB3KRqnP6PGcbk5AAh/ to accelerate your process; you do not need to take the test again if you have completed this assessment within the past 6 months.

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.