Western Union Specialist, Agent Compliance (English & French required) in Santa Ana, Costa Rica

Job Title: Specialist, Agent Compliance (English & French required)

Requisition #: 1803413

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking a Specialist, Agent Compliance based in our San Jose, Costa Rica office. In this role, you will be a part of Global Field Support (GFS) team who ensures and supports Agent compliance during the lifecycle of the Agent: activation and continuous monitoring. We are implementing Agent oversight program to help ensure that Western Union and its Agents comply with global requirements and prevent misuse of Western Union products and services.

Sounds interesting? Here are some specifics:

  • Conduct AML Compliance checks on businesses applying to offer WU services

  • Provide support to the Compliance teams across Europe by following up on WU Agents who have certain areas of improvement identified in their implementation of the WU AML Compliance program

  • Deliver high quality and productivity results that meet or exceed functional targets while ensuring an excellent customer experience

  • Support and train new and existing team members

  • Write, review, and update procedural documents as required

  • Assist with specific projects or assignments and implementation of new initiatives

What you will need to succeed:

  • Willing to work Monday thru Friday, 6am - 3pm

  • At least 1 year university education or equivalent working experience, required as minimum

  • Strong communication and interpersonal skill

  • Strong analytical skills

  • Attention to details and ability to focus

  • Strong sense of responsibility

  • Must be fluent in English - B2 (70%) and Spanish

  • Fluency French is required

  • Good knowledge of Microsoft applications

What will make you stand out:

  • Understanding of Money Services Business regulatory requirements is a plus

Tests to be applied:

  • English

  • French

  • Excel

What’s in it foryou?

Competitive global pay and benefits

Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career

Diverse, global team with colleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Soundlike you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.