Western Union Customer Service Officer in Singapore, Singapore

Job Title: Customer Service Officer

Requisition #: 1804896

The Opportunity:

Western Union is looking for Front Line Associates in Singapore. As a front line associate you will be responsible for welcoming our customers at Western Union, finding out how we can help them and providing them with the products from our range of services which meet their needs. You will also be asked to process transactions and carry out work in our back office. At the same time, you will be asked to observe our strict rules on security at all times and to open/close our operation in accordance with safety regulations.

Sound interesting? Here are some specifics:

  • Responsible for the processing of all transactions efficiently

  • Strong product and system knowledge. Identify where appropriate to upsell WU products to meet customer’s needs.

  • Professionally deals with customers enquiries in a timely manner

  • Resolve and follow up on pending transactions escalating where needed

  • Ensuring all transactions are performed in accordance to company’s Compliance Rules

  • Net promoter score

What you will need to succeed:

  • Customer service experience in a money transfer operation would be an advantage

  • Excellent customer service skills

  • Experience in cash management

  • Strong communication skills – able to listen and to act upon what you hear

  • Problem solving – identify best products to meet customer needs and resolve any problems that may arise

  • Fluency in more than one language (English required)

  • Proficiency with software such as MS Word, MS Excel, MS Access

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.