Western Union Digital Relationship Manager, Singapore in Singapore, Singapore
Job Title: Digital Relationship Manager, Singapore
Requisition #: 1804599
We’re seeking a Digital Relationship Manager, basedin our Singapore office . In this role, you will manage significant portfolio (500+) of VSE clients, providing an excellent customer experience, using “sales through service” techniques to ensure retention, use of EDGE platform and increase in product holdings / services.
Sound interesting? Here are some specifics
Ensure clients passed throughfrom mid-office have a high-quality interaction
Hit agreed targets for cross andupsell, using “sales through service” techniques
Implement regional business plansas devised by Inside Sales team leader and regional stakeholders
Engage with members of Voice ofCustomers (VOC), Product and Digital teams, providing client feedback inappropriate formats
Maintain accurate customerrecords on SFDC post client engagement to agreed standards
Yearly revenue targets againstportfolio of clients
Develop requirements forimprovements in platform as necessary, engaging with Digital VOC lead and VPDigital as necessary
Leverage centrally generated Dataand Analytics reports to target and contact clients with potential for cross / upselland qualify leads before handing to FX and Payments specialists
Respond to incoming requests viaMiddle Office support (by phone, online, etc) and answer/route appropriately
Ensure reaccreditation ofaccounts every year
Work with Regional and GTMMarketing on reactivation and nurturing campaigns
Leverage existing EDGE clientreferrals to mine for new business
Execute against marketingacquisition campaigns.
What you will need to succeed
Atleast three years of progressive sales / service experience within financialservices or other relevant sector
Successfulselling / service experience with services or intangible products, into avariety of environments, including organisations with multiple stakeholders
Atleast three years in target driven environment
Understandingof payments industry and FX services advantageous but not essential
A levelor equivalent education level
Provenexperience of working within and selling / serving remote clients
Provenability to create selling / service protocols for remote clients
Thoroughunderstand of how to apply compliance protocols to “sales through service”approaches
Workedwithin / led an integral part of a wider team with strict targets
Strongverbal and written communication and interpersonal skills
Self-starterwith excellent time management.
Enjoysworking in target driven organisation
Confidentand “can do” attitude.
Enthusiasticwith strong desire to succeed.
What will make you stand out
Knowledgeof international payments and foreign exchange products and services
Years of progressive sales /service experience within digital sector
What’s in it for you?
Competitive global pay andbenefits
Unparalleled experience aspart of one of the most advanced compliance teams in the world, withopportunities to build valuable skills and grow your career
Diverse, global team withcolleagues in over 50 countries
What it’s like here:
The PaymentsBusiness Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.