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Western Union Head of Client Relationship Management in Singapore, Singapore

Job Title: Head of Client Relationship Management

Requisition #: 1800802

The Opportunity: Are you energized by influencing, motivating, and managing a team and delivering business and revenue goals? Want to work for a company that offers corporate clients ground-breaking digital solutions in pretty much any currency you can think of?

We’re seeking a Head of Client Relationship Management in our Singaporeoffice. Acting as the Head of Client Relationship Management and overseeing a team of 3 Team Leaders and 10 Client Relationship Managers,you will run the Foreign Exchange Trading Desk in Singapore andbe responsible for delivering business and revenue goals through our CRM team. This role represents the CRM team in close collaboration with internal stakeholders from various departments (Sales, Product, Pre-Sales, Credit, Marketing, Compliance, Accreditation, Customer Service, Finance) in Singapore and with stakeholders abroad, to achieve the business and revenue goals.

Sound interesting? Here aresome specifics:

  • Oversee and direct day-to-day activity andexecution metrics necessary for achievement of KPIs and revenue targets.

  • Development, motivation, coaching and managementof the Client Relationship Management Team.

  • Leadership of the team both by example and bydriving strategic direction and focus.

  • Develop strategies and tactics to ensure revenuegrowth and retention of customers leveraging both Western Union BusinessSolutions products and other departments.

  • Manage credit and foreign exchange riskeffectively across the entire portfolio.

  • Ensure CRMs are proficient in various FXproducts and are able to quote correctly.

  • Project involvement and collaboration withinternal departments to plan and facilitate the execution of the business goalsand revenue targets.

  • Ensure that the CRM team (working cohesivelywork with other departments) delivers exceptional customer service to WesternUnion Business Solutions customers.

  • Ensure that the commitment to compliance andlicense regulatory requirements are upheld at all times and that failures andconduct that are prejudicial to compliance culture are dealt withappropriately.

What you will need to succeed:

  • 10+ years inbank treasury or FX dealing environment.

  • Strong Salesleader, experienced in driving performance.

  • 5+ years ofCorporate dealing experience.

  • Profoundexperience in managing client relationships.

  • 5+ years ofpeople management experience involving coaching, developing, mentoring, andleading teams of 8 or more.

  • Profound FXand derivative products knowledge.

  • Able todemonstrate an ability to analyse data to identify opportunity, create andexecute a strategy.

  • Capacity tomanage performance closely and ensure activity and input metrics are beingcompleted effectively.

  • Strongunderstanding of credit risk management and foreign exchange risk management(internally).

  • Strongbusiness acumen and market knowledge to leverage external business conditions.

What will make you stand out:

  • Best inclass customer service and portfolio management disciplines

  • Strongability to influence and motivate a large group of people.

  • Educated to degree level

What’s in it for you?

  • Competitive global pay, benefits and mobility

  • Unparalleled experience, working for a market leader inFX payment solutions

  • The chance to share your ideas and contribute to thedevelopment of our products

  • Diverse, global team with colleagues in over 50 countries

What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to movingmoney for better . It means being driven to win, and to do work that makes a difference… on a global stage. Soundlike you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.