Western Union Junior Specialist, Dealer Support in Singapore, Singapore

Job Title: Junior Specialist, Dealer Support

Requisition #: 1802910

The Opportunity: Are you a team player with dynamic personality and exceptional customer service mindset? Do you have a keen interest to build a career in a support function with the Financial Services industry? If you are a fresh Graduate, you are highly encouraged to apply!

We’re seeking a Junior Specialist,Dealer Support based in our Singapore office. In this role, you will provide support for the Dealing team to maximize their time to focus on customer contact. You will be responsible in keying spot or drawdown transactions, sending customer communications and emails, processing of all University payments, as well as renewing monthly TFA requests. Your role will perform purely in a support function with no sales component.

Sound interesting? Here are somespecifics:

  • Monitorinboxes for client emails, to process payments as requested ordistributing to the necessary dealer to action where needed.

  • Callclients to confirm new beneficiary set ups to verify the authenticity ofthe request and prevent fraud.

  • Callclients to confirm Incoming Credits and booking the trades.

  • Actionsteam case queues in SFDC to process client refunds, repo/reissues andclient margin changes.

  • Monitorthe team calendar and process diarised trade requests.

  • Bookuniversity trades and reviewing of incoming credits in GPFS.

  • Bookincoming credits and cheques

  • Processmarket orders and communicating with Treasury team

What you will need to succeed:

  • Freshgraduate candidates are encouraged to apply

  • Keeninterest to build a career in a support function within Financial Services

  • Goodcommand of both written and verbal English

  • Proficiencyin working with Microsoft Office applications, particularly in MS Excel

  • Abilityto function in a highly team-based environment

  • Abilityto communicate with employees across different levels within theorganisation

What will make you stand out:

  • Universitydegree and experience within a Financial role

  • Experienceperforming in a Financial related role

What’s in it for you?

  • Competitiveglobal pay, benefits and mobility

  • Unparalleledexperience, working for a market leader in FX payment solutions

  • Thechance to share your ideas and contribute to the development of ourproducts

  • Diverse,global team with colleagues in over 50 countries

What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.

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