Western Union Entry Level Client Services Role, Sydney in Sydney, Australia
Job Title: Entry Level Client Services Role, Sydney
Requisition #: 1804753
Areyou energized by providing top-notch customer service to customers andresolving payment queries? Want to work for a company that offers clientsground-breaking digital solutions in pretty much any currency you can think of?
We’re seeking a Specialist, Client Services, basedin our Sydney office. In this role, you will be responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements.
You are to provide first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence.
You will demonstrate high levels of motivation and target focused, able to work under pressure whilst holding customer satisfaction as paramount.
Your Effective communication skills are crucial. Additionally, your role requires a strong desire to take ownership and assist team members to drive the team’s overall performance.
Sound interesting? Here are some specifics
Handling of incoming telephonecalls and emails from both Internal and External Customers in relation to bothpre and post-payment queries, in accordance with agreed SLAs and qualitystandards
Ensure that all relevantinformation is input accurately and completely into SFDC and is updated eachtime an action is carried out relating to that clients
Provide bespoke transactionmonitoring, frequent reporting or dedicated point of contact for agreedclients, as directed by the Client Services Team Leader
Update cases and clientsregularly, in accordance with agreed SLAs
Act as conduit (Bridge) betweenSales, Clients and Operations
Keying workaround orders asappropriate
Printing and sending cheques asordered by our customers
Managing past due payments andoverdue contracts
New User set ups and Passwordresets
Liaising with customers andinternal departments regarding post payment queries
What you will need to succeed
Excellentcommunication skills and an ability to interact at all business levels
Passionfor excellence in customer service and customer management
Quickto learn activities, highly driven, with strong desire to succeed
Highdegree of professionalism, with a confident, assertive style
Effectivetime management and able to prioritise responsibilities and work under periodsof pressure with minimal supervision.
A highlevel of accuracy with low volume of investigations.
Highperception of service quality by client managers and clients.
At leastone year in a team-oriented client facing function within financial servicesrole
Workingknowledge of MS Office, particularly Excel
What will make you stand out
Professional, positive attitudeand sharp.
Polished communication skills
Enjoys working in a team-focusedenvironment.
Desire to work for a largewell-branded organization and grow within
Go-getter, passionate and driven
What’s in it for you?
Competitive global pay andbenefits
Unparalleled experience aspart of one of the most global organisation the world, with opportunitiesto build valuable skills and grow your career
Diverse, global team withcolleagues in over 50 countries
What it’s like here:
The PaymentsBusiness Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.