Western Union Senior Specialist, Client Services (Contract) in Sydney, Australia
Job Title: Senior Specialist, Client Services (Contract)
Requisition #: 1903097
Senior Specialist, Client Services (Contract) – Sydney
Would you like to work with a FinTech company that is poised to revolutionise the industry? Would you enjoy working in a close-knit team environment that puts the customer first? Join Western Union as a Senior Specialist, Client Services.
Motivated by our values: purpose driven, globallyminded, and trustworthy & respectful
We’rea FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organisations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with customer
In this role, you will be responsible for delivering outstanding customer service and quality in accordance with our service level agreements. We’ll look to you to proactively provide the first line of contact by handling incoming calls and emails from both internal and external customers. You will provide transaction monitoring, and respond to post-payment queries, and resolve customer issues. Using your keen eye for detail and accuracy you’ll ensure all relevant information is accurate and completed correctly then upload to our databases, whilst ensuring case information is updated in accordance with procedures. You will provide feedback to the teams on customer issues and compliance and suggest improvements to processes to prevent recurring issues.
To be successful in the role, you will need to have relevant experience in a client facing function, ideally within the financial services sector and a real passion for excellence in customer service. Being a team player, you have the ability to establish effective relationships and partnerships with ease. You are proficient at using Microsoft Office applications including Word, Excel and PowerPoint and have strong analytical skills.
Join us, and let’s move money for better
It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, colour, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.
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