Western Union Administrator, EUC Solutions Support in Toronto, Ontario
Job Title: Administrator, EUC Solutions Support
Requisition #: 1802156
Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.
Based at Western Union‘s headquarters in Toronto, Canada, the Solutions Support Administrator plays an integral role in maintaining employee productivity and implementing the latest client solutions. The successful candidate will have solid technical knowledge, experience supporting executives and a passion for delivering the highest level of customer service.
Here are some specifics:
Provides end user support by responding to requests via multiple sources, updating trouble tickets, diagnosing and resolving end user problems within guidelines and assisting team members on projects.
Provides Executive level support for PC and mobile devices.
Responsibilities include the installation and maintenance of MS Windows® and Apple OS based desktop hardware and software for office and work from home users.
Duties may also include receiving, configuring, deploying and maintaining PC and mobile device hardware and software.
Escalates more complex problems to appropriate level.
What you will need to succeed:
Understanding of LAN elements including PC hardware and Microsoft Windows® Operating Systems (Microsoft Windows ® 7 and 10).
Strong knowledge of Microsoft applications including Microsoft Office, Exchange and Active Directory
Experience with Apple computer hardware and software (High Sierra OSX).
Experience with the configuration and support of Apple ® iOS and Android based mobile devices
Understanding of Network, Server and Virtual environments
Basic understanding of the supported business functions.
4+ yrs of related IT experience.
Associate's Degree or equivalent work experience (Manager’s discretion).
Must be able to lift up to 50 lbs. Very Good Communication Skills.
What it’s like here:
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.
If you have a disability or special need that requires accommodation, please contact us at firstname.lastname@example.org.