Western Union Junior FX Dealer in Toronto, Ontario

Job Title: Junior FX Dealer

Requisition #: 1901188

The opportunity: Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

We are currently seeking a Junior Foreign Exchange Dealer in our Toronto, Ontario office. This position will provide professional expertise in the areas of corporate foreign exchange and payment solutions to our corporate clients. This incumbent will be responsible for customer retention, monitoring market information and applying sales skills to develop and grow our client base, in a profitable manner. This individual will have a strong linkage to our on-line platforms. Finally, this role will primarily operate within a defined team structure towards servicing our clients.

Sound interesting? Here are some specifics:

  • Establish, secure, and manage relationships with existing and potential clients

  • Provide clients with market information and respond to payment inquiries in relation to customer requirements, through multiple channels

  • Manage and cultivate client loyalty through execution of sales and marketing programs, and not limited to proactive phone calls.

  • Work collaboratively with marketing to develop customer loyalty and retention programs and follow through on day to day expectations

  • Support Business Development team towards closing opportunities to meet sales targets.

  • This includes participating with acquisition tactics and strategies with the partnership and marketing teams

  • Utilize nurturing tools to drive client activation and transaction management

  • Monitor expected revenue vs. budget and look for opportunities to increase wallet share

  • Solicit new business, including outbound sales calls through referrals only

  • Proactively contact clients in an effort to retain and grow business

  • Manage to and exceed results by using tools to forecast monthly revenue

  • Build strong relationships with internal departments, know where, to go and who to go to in order to find solutions.

  • Build strong internal relationships with the Business Development team.

  • Provide administrative and Operational support to the branch operations as required. Proactively liaise with Client Support to ensure post payment queries are not a retention concern.

  • Provide knowledge, expertise and appropriate guidance to other team members

  • Process deals in the appropriate WUBS Trading Platform; ensure settlement of all booked transactions is accurately entered (when Operations Support unavailable).

  • Complete required administration and reporting and forecasting as required by management.

  • Monitor account performance and activity.

  • Demonstrate sound understanding of WUBS on-line payment solution and related technology in order to effectively support clients.

  • Migration of clients from phone, fax and other platforms to online where appropriate. Demonstrate knowledge of the foreign exchange market to provide relevant market information to clients.

  • Demonstrate understanding of domestic and international payment networks and banking structures

  • Identify hedging methods and sources that clients can use to implement foreign exchange strategies.

  • Thorough knowledge of all WUBS products, services and value proposition.

  • Demonstrate WU behaviors in all interactions internally and externally

  • Strong understanding of on-line nurturing tools

  • Comprehend and adhere to compliance obligations, company risk management, Anti-Money Laundering and all company policies.

  • Ensure adherence to Corporate Policies and Procedures (ie: Credit, Code of Conduct, T&E, KYC, etc.).

  • Performs other related duties as assigned.

  • This position requires a minimum of 5% travel per year.

What you need to succeed:

  • Proven customer service skills with a focus on building customer loyalty & retention.

  • Ability to consistently apply follow-up techniques.

  • Sales ability (internal and external) and persuasiveness; with a focus on creating positive first impressions and demonstrating professionalism.

  • Ability to build rapport on an ongoing basis with multiple levels within an organization.

  • Ability to identify opportunities and control the sales process to close the deal.

  • A high degree of self-motivation, with an ability to work effectively in a fast-paced team environment.

  • Solid computer skills with ability to use MS Office, Excel, Word

  • Strong communication & listening skills.

  • High degree of professionalism, with a confident, assertive style

  • Team oriented, with a demonstrated ability to build and maintain strategic working relationships. Ability to deal effectively with all types of people, build and maintain supportive relationships with key business contacts

  • Provide coaching/mentoring for new hires and less experienced team members

  • Decision making, organizational and time management skills - with attention to detail.

  • Ability to work autonomously

What will make you stand out:

  • Post-secondary education in Business, Administration, Finance or Sales/Marketing and or an equivalent combination of knowledge, skills, abilities, education, and experience.

  • Candidates must be able to successfully complete a criminal records and credit check.

  • Sales & Relationship Management:

  • 1-2 years experience working within the Foreign Exchange industry

  • 1-2 years experience managing customer relationships

What’s in it for you?

  • Competitive global pay, benefits and mobility

  • Unparalleled experience, working for a market leader in FX payment solutions

  • The chance to share your ideas and contribute to the development of our products

  • Diverse, global team with colleagues in over 50 countries

What’s in it for you?

  • Competitive global pay, benefits and mobility

  • Unparalleled experience, working for a market leader in FX payment solutions

  • The chance to share your ideas and contribute to the development of our products

  • Diverse, global team with colleagues in over 50 countries

What it’s like here:

With a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. WU offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and reflect the WU behaviors: Inspired. Connected. Driven. Game-Changer. Responsible. EOE/AA Women, Minorities, Veterans, Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability or other protected category.