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Western Union Agent Database Administrator (Maternity Cover) in Vilnius, Lithuania

Job Title: Agent Database Administrator (Maternity Cover)

Requisition #: 1903028

Does analyzing documents from all of the world and making decisions sound interesting to you? How about working for a global team where attention to details and following strict procedure are key strengths for succeed?

We’re seeking a Agent Database Administrator, based in our Vilnius, Lithuania office. In this role, you will be part of Agent Implementation team which supports our agent network growth. Team’s main responsibility is to convert prospect agents into transacting agents by setting up them in WU systems, maintaining their information and also ensuring full regulatory compliance.

Sound interesting? Here are some specifics:

  • Review Agent enrollment documents for completeness and accuracy according to the validation rules provided by the money service license holder

  • Provide back office support to Sales people on the field, advise on necessary documents corrections

  • Provide back office support to other WU departments as well as deliver high quality and productivity results that meet or exceed functional targets while ensuring an excellent customer experience

  • Coordinate Agent enrollment process with various functions based globally

  • Create and activate Agent accounts in multiple WU databases

  • Provide life-cycle support for active Agents network while updating and maintaining data in WU databases

  • Handle and resolving complex escalations from business partners and teammates

  • Create Ad Hoc reports for business partners and other departments

  • Support Team Leader in managerial and administrative stuff

What you will need to succeed:

  • University/ College degree

  • Fluency in English

  • Customer-oriented approach

  • Comfortable working in a fast-paced, highly-structured, deadline-driven environment

  • Strong analytical, problem-solving and attention to details skills

  • Proficiency with software such as MS Word, MS Excel, MS Access, MS PowerPoint, MS SharePoint

What will make you stand out:

  • Experience, preferably in Operations, Sales or Customer Support or another related field

What’s in it for you?

  • Competitive global pay and benefits

  • Unparalleled experience as part of one of the most advanced operations teams in the world, with opportunities to build valuable skills and grow your career

  • Diverse, global team with colleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category. If you have a disability or special need that requires accommodation, please contact us at careers@westernunion.com.

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