Western Union Know Your Agent Specialist (French language) in Vilnius, Lithuania

Job Title: Know Your Agent Specialist (French language)

Requisition #: 1802091

Does analyzing documents from all of the world and making decisions sound interesting to you? How about working for a global team where attention to details and following strict procedure are key strengths for succeed?

We’re seeking a Specialist for Know Your Agent Team, based in our Vilnius, Lithuania office . In this role, you will be part of Operations team which supports our agent network growth. Team’s main responsibility is to convert prospect agents into transacting agents by setting up them in WU systems, maintaining their information, operators and terminals and also ensuring full regulatory compliance.

Sound interesting? Here are some specifics:

  • Conduct Fit and Proper checks and provide Know Your Agent (KYA) approvals for WU agents

  • Review the enrollment package according to the validation rules provided by the money service license holder, confirm that the Due Diligence Check on the agents’ background was passed, and that other necessary documents have been provided

  • Provide back office support to other team members as well as deliver high quality and productivity results that meet or exceed functional targets while ensuring an excellent customer experience

What you will need to succeed:

  • University/ College degree (last grade students are welcome)

  • Fluency in English

  • Fluency (or at least B2 level) in French

  • Customer-oriented approach

  • Comfortable working in a fast-paced, highly-structured, deadline-driven environment

  • Strong analytical, problem-solving and attention to details skills

  • Proficiency with software such as MS Word, MS Excel, MS Access, MS PowerPoint, MS SharePoint

What will make you stand out:

  • Previous experience, preferably in Operations or Compliance

  • Knowledge of WU Agent enrollment and maintenance processes

  • Knowledge of AS400 and/or Sales Force databases

What’s in it for you?

  • Ongoing learning and career development opportunities

  • Ability to be involved in process improvements, initiatives and project work

  • An interesting multicultural working environment

  • Ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

  • An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package

  • As a member of our team you will be also be involved in our global employee recognition program

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category.