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Western Union Manager Operations in Vilnius, Lithuania

Job Title: Manager Operations

Requisition #: 1901804

We’re seeking an OperationsManager, based in our Vilnius, Lithuania office to drive key initiatives and programs for Global Agent Training & Communication. In this role you will provide continuous support to field Operations and Agents to ensure service quality, compliance and align objectives with strategic goals.

Sounds interesting? Here aresome specifics:

  • Train agents on service standardsand proactively check network service quality and support any improvementactions to ensure compliance with local regulations and business strategy.

  • Influence, drive anddeliver key capabilities to enhance our competitive advantage and servicedelivery to drive growth within the retail/digital consumer business segment.

  • Support business leadersin the negotiations of implementations and collaborate with various functionsto ensure the roll out of programs/initiatives without any businessdiscontinuity.

  • Measure post launchsuccess against KPI’s and make data driven decisions and propose solutions toimprove agent and customer experience.

  • Remain knowledgeable ofcompetitive offerings and activities and understand external businessintelligence.

What you will need to succeed:

  • Strong projectmanagement skills and mindset with organization and prioritization skills.

  • Excellent written andverbal communication skills with the ability to negotiate, influence andcollaborate with key stakeholders globally.

  • Experience makingindependent decisions, taking initiative and ownership of tasks.

  • Comfortable working in afast-paced and deadline driven environment.

  • Demonstrated problemsolving skills and commitment to customer service.

  • Ability to travel 20%

  • Bachelor’s degree.

What will make you stand out:

  • Previous experienceinfluencing and directing operational activities.

  • Project managementcertifications.

  • Lean six sigma trainings/certificationa plus.

  • Experienced buildingrelationships and working in a global matrix environment.

  • Strong English Skills

  • Experience in trainingand/or communications field.

What’s in it for you?

  • Abilityto collaborate and link across borders with experts in all parts of ourbusiness supported by cutting edge technology and systems.

  • Anattractive base salary is on offer depending on skills and experience, alongwith a comprehensive benefits package.

  • Unparalleled experienceas part of one of the most advanced teams in the world, with opportunities tobuild valuable skills and grow your career.

  • Diverse, global teamwith colleagues in over 50 countries.

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sounds like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea? We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.