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Western Union Quality Specialist in Vilnius, Lithuania

Job Title: Quality Specialist

Requisition #: 1904058

Quality Specialist – Vilnius, Lithuania

How would you like to be part of a team that helps employees maximize their potential? Are you ready to offer up your skills in a global business that is committed to moving money for better? Join Western Union as a Fraud Quality Specialist.

Motivated by our values: purpose driven, globallyminded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

We’ll be looking for you to assist in monitoring quality of interactions of Contact Center team members with customers and evaluating interactions against standards and providing feedback with recommendations to ensure quality level is raised. Also ensuring those interactions met company policies / procedures in all the Contact Center sites. Your role will be vital in running calibration sessions with other teams to ensure cross-departmental feedback on quality is monitored. Constant feedback on measurements and interactions across teams and work together to improving the processes across the organization is one of the expectations as well.

For this role, we require you to speak fluently in English. A degree and working experience in a relevant field, such as Learning and Development or Quality Assurance are required as well. This experience will have given you excellent communication and presentation skills we require, and ideally, this will have come from a customer services environment. A basic understanding of project management and an analytical mindset will help you succeed in this role.

Join us, and let’s move money for better

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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