Western Union Scheduler, Workforce in Vilnius, Lithuania
Job Title: Scheduler, Workforce
Requisition #: 1802254
Does playing an interesting role in ensuring that Service Levels are on high stand sounds exciting to you? How about working for a global company with a team that is passionate about customer service quality?
We’re seeking a Scheduler, Workforce based in Vilnius. In this role, you will be part of Global Work Force Management team working with multiple organizations within the company. EUROC WFM team is responsible for workload forecasting, staffing capacity planning, scheduling, real-time CSC performance monitoring and volumes allocation across WU sites to deliver great Customer experience and ensuring long-term company success achieving organizational goals.
Sounds interesting? Here are some specifics:
Forecasting and developing hiring plans for internal WU and Partner sites
Creating efficient and effective employee schedules to balance between business needs, labor law and WU employee preferences
Creating reporting and monitoring tools to adjust staffing levels and distribute workload to meet efficiency and cost per minute goals
Ensuring daily, weekly and monthly reports are accurate and brings value
Analyzing daily statistics and identifying possible areas for improvements
What you will need to succeed:
Good English skills (both written and verbal)
Strong analytical and communicational skills
You are an expert in Excel
Ability to multitask with minimal supervision
What will make you stand out:
Knowledge of Avaya CMS, NICE IEX or other Workforce Management tools
Experience with automation or/and knowledge of SQL
Previous experience as a Workforce Specialist or Resource Planner
What’s in it for you?
Ongoing learning and career development opportunities
Ability to be involved in process improvements, initiatives and project work
Exciting multicultural working environment
Ability to collaborate and link across borders with sector and technical experts in all parts of our business
As a member of our team you will be also involved in our global employee recognition program
What it’s like here:
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sounds like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category.