Western Union Senior Business Analyst, Global HR Knowledge Center in Vilnius, Lithuania

Job Title: Senior Business Analyst, Global HR Knowledge Center

Requisition #: 1802246

Does playing a critical role in creating the best in class employee experience sounds exciting to you? How about working in truly Global HR team?

We’re seeking a Sr. Business Analyst in Global HR Knowledge Center, based in Vilnius. Your role will be critical in global HR Knowledge Center set up from HR processes and technology perspective. We will expect you to collaborate with business and HR colleagues to understand user stories, develop innovative HR services solutions from technology perspective, and recommend operational efficiencies that aligns with WU OneHR objectives.

Sound interesting? Here are some specific s:

  • Own and lead projects of various scope: HR case management technology set up, people experience improvements through processes, innovate HR processes through automation.

  • Investigate the best in class HR case management technology solution and potentially set it up for Global WU usage.

  • Own current HR Services customer facing channels (ticketing tools, workflows in self-service systems) from analysis to solutions.

  • Partner with employees to understand their stories of HR Services usage and translate them into processes flows and technical requirements.

  • Investigate solutions to automate manual HR processes, document technology requirements and collaborate with technology teams to implement solutions (more simple solutions could be implemented by you).

  • Participate in global / regional or country specific cross-functional HR process reviews – evaluate, analyze and recommend improvements and changes to current processes and system functionality.

  • Decisions will be complex and non-routine. HR processes, HR service systems, their configurations and their integrations are complex with multiple dependencies. Process flows, components and integration must be understood.

What you will need to succeed:

  • Demonstrated experience as a Business Analyst with track record of delivering well-documented process analysis, translating business requirements into technical requirements (at least 3 years).

  • Solid experience in partnering with business stakeholders, writing user stories and translating needs to requirements.

  • Experience working with process documentation, process improvement methodologies (LEAN, Six Sigma – is a plus).

  • Strong analytical skills to research root causes in complex environment.

  • Ability to interact and communicate effectively in English (orally & in writing) with all levels of management.

  • Ability to establish and maintain strong relationships, a team player who can work collaboratively through others across all levels

  • Ability to influence decisions on process and system changes and enhancements.

  • Work independently with moderate guidance from leadership

What will make you stand out:

  • We expect you to demonstrate following attitude and behaviors:

  • Too lazy to be inefficient

  • Trustworthy & respectful

  • Professional

  • Cool and Simple

  • Ability to learn quickly and process complex ideas and concepts.

  • Experience working with HR case management system and HR processes.

What’s in it for you?

  • Ongoing learning and career development opportunities

  • Ability to be involved in process improvements, initiatives and project work

  • An interesting multicultural working environment

  • Ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

  • An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package

  • As a member of our team you will be also be involved in our global employee recognition program

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our consumers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sounds like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category.