Western Union Senior Coordinator, Product Operations in Vilnius, Lithuania

Job Title: Senior Coordinator, Product Operations

Requisition #: 1804345

Does analysing documents and finding missing pieces of information sound interesting to you? How about working for a global team where attention to details and being creative about procedures are key strengths for succeed?

We’re seeking a Sr.Co-Ordinator (Product Operations), based in our Vilnius, Lithuania office. In this role, you will contribute in ensuring outstanding customer service quality level.

Sounds interesting? Here are some specifics:

  • Analysisand investigation of exceptional issues

  • Respondingto the customers located in the US

  • Maintainvalid supporting documents for all transactions, providing research, rootcause and recommendations to cover the gaps in investigating issues andproviding resolutions communicate with our business partners all acrossthe globe.

  • Thisposition requires communication in English, mostly in writing.

What you will need to succeed:

  • Experience,preferably Customer Service field Customer-oriented approach

  • Comfortableworking in a fast-paced, highly-structured, deadline-driven environment

  • Stronganalytical, problem-solving and attention to details skills

  • Proficiencywith MS Office package

What will make you stand out:

  • Fluency in English

  • University/ College degree

What’s in it for you?

  • Competitive global pay and benefits

  • Unparalleled experience as part of one ofthe most advanced operations teams in the world, with opportunities tobuild valuable skills and grow your career

  • Diverse, global team with colleagues inover 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next ground-breaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, colour, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category. If you have a disability or special need that requires accommodation, please contact us at careers@westernunion.com .