Western Union Specialist, Quality Assurance and Training (Temporary) in Vilnius, Lithuania
Job Title: Specialist, Quality Assurance and Training (Temporary)
Requisition #: 1801754
Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?
We’reseeking a QA and Training Specialist based in our Vilnius, Lithuania office. In this role, you will be a part of Global Field Support (GFS) team who ensures and supports Agent compliance during the lifecycle of the Agent: activation and continuous monitoring. We are implementing Agent oversight program to help ensure that Western Union and its Agents comply with global requirements and prevent misuse of Western Union products and services.
Sounds interesting? Here are some specifics:
Conduct Quality Assurance (QA) evaluations based onestablished procedures and tools
Consolidate and present QA evaluations results
Provide data required for monthly reports, analyzeresults and provide feedback to management
Develop and deliver training programs for new andexisting GFS employees
Facilitate regular QA and training update meetings
Identify process improvement opportunities
Write, review, and update procedural documents asrequired
What you will need to succeed:
College degree or equivalent
Excellent written and verbal communication skills
Attention to details
Analytical and problem-solving skills
Customer oriented approach and proactiveness
Ability to prioritize tasks effectively,adapt to changingprocesses, grasp new concepts and integrate quickly to deliver results
Fluency in English
What will make you stand out:
Experiencein Quality Assurance, Trainings or related field
Someexperience in analysis and reporting
Good knowledge of Microsoft applications
What’sin it for you?
Ongoing learning and career development opportunities
Ability to be involved in process improvements, initiatives and project work
An interesting multicultural working environment
Ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems
An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package
As a member of our team you will be also be involved in our global employee recognition program
What it’s likehere:
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to movingmoney for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category.