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Western Union Sr. Associate, WUBS OLS in Vilnius, Lithuania

Job Title: Sr. Associate, WUBS OLS

Requisition #: 1903112

Do you imagine yourself working an analytical job yet being surrounded by a diverse and challenging environment? How about working for a global fintech company in a team that is passionate about serving our customers and preventing illegal financial transactions?

We’re seeking a Sr. Associate,Operations to work in our Vilnius office. In this role, you will be responsible for client set-up and configuration. You will build client accounts on our bespoke systems to allow Go To Market (front office) teams get the transactions and revenue required to help meet our targets. You will also be the first point of contact for our clients who are having online issues, and you will be fully trained to deal with most of the problems clients face with our systems. In this role, you will also be responsible for maintaining all existing client records and making changes to keep things as up-to-date as possible. Here you will have an opportunity to work and develop in a professional multicultural environment.

Sound interesting? Here are somespecifics:

  • Ensureall accounts are set-up and configured according to internal Standard OperatingProcedures

  • Ensureexcellent service experience when handling first point of contact inquiries

  • Deliverhigh quality and productivity results that meet the identified targets

  • Communicateeffectively with internal and external partners to ensure timely resolutions

  • Identifyand communicate areas of improvement, take initiatives and responsibility fordecisions

What you will need to succeed:

  • 1-2years of relevant work experience

  • Effectivecommunication skills in both verbal and written English

  • Initiativeand commitment to overcome obstacles and meet the end goal

  • Abilityto use analytical skills in order to identify problems and provide solutions

  • Capabilityto work and prioritize effectively under stress, time management skills

What will make you stand out:

  • Bachelor’sdegree or its equivalent

  • Attentionto details and accuracy

  • Customerservice skills

What’s in it for you?

  • Fulltraining with ongoing learning and career development opportunities

  • Abilityto be involved in process improvements, initiatives and project work

  • Aninteresting multicultural working environment

  • Abilityto collaborate and link across borders with sector and technical experts in allparts of our business supported by cutting edge technology and systems

  • Anattractive base salary is on offer depending on skills and experience, alongwith a comprehensive benefits package

  • Asa member of our team you will be also be involved in our global employeerecognition program

What it’s like here:

Western Union Business Solutions helps companies to compete globally with Foreign Exchange solutions. Our customers send cross border payments, and reduce currency exposures through hedging and risk management services. Our online service helps companies spend less time handling international payments and worrying about foreign exchange exposure, ultimately giving them more time growing their businesses. And we’re just getting started!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category.