Western Union Technical Support Analyst in Vilnius, Lithuania

Job Title: Technical Support Analyst

Requisition #: 1900614

Do you like solving technical problems and helping people with their computer issues? Would you like to do it on a global scale, together with various IT teams from all around the world? What about proactively monitoring systems and infrastructure and preventing the issues before they occur?

We’re seeking a Technical Support Analyst , based in our Vilnius, Lithuania office . In this role, you will be part of Western Union Network Operations Center (NOC) which provides IT Support services for Western Union Agents, Partners and Call Centers. NOC is a single point of contact offering proactive platform monitoring and technology support.

Sound interesting? Here are some specifics:

  • By cooperating with different IT support teams, you will be responsible for early IT incident detection, investigation, escalation and resolution;

  • Providing 1 st and 2 nd level application support services for Western Union Agents and Partners all around the world;

  • Handling complex incidents and requests involving cross-functional troubleshooting and coordinating the resolution;

  • Participating in deployment and service restoration calls, preparing the reporting of outages to the management and organization;

  • Acting as a subject matter expert for technicians, providing new hire training;

  • Driving process optimization, knowledge management

What you will need to succeed:

  • 2+ years of experience in similar role

  • Competence in IT and technical troubleshooting

  • Customer-oriented approach

  • Analytical thinking

  • Fluency in English

  • Ability to effectively prioritize tasks and handle the stressful situations

  • Ability to work in a fast-paced, highly-structured, deadline-driven environment

What will make you stand out:

  • Degree or certification in computer science area

  • Experience in IT Support or IT Operations area

  • Experience working in multicultural environment

  • Strong problem-solving skills

What’s in it for you?

  • Competitive global pay and benefits

  • Unparalleled experience as part of one of the most advanced operations teams in the world, with opportunities to build valuable skills and grow your career

  • Diverse, global team with colleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category. If you have a disability or special need that requires accommodation, please contact us at careers@westernunion.com .