Western Union Voice Engineer in Vilnius, Lithuania

Job Title: Voice Engineer

Requisition #: 1802338

Are you an experienced with call center applications? Do you know how to identify, evaluate and enhance existing systems? How about working for a global fintech company on an advanced team and be an expert of products that make a difference?

We’re seeking an Avaya Network Engineer based in our Vilnius, Lithuania office. In this role, you will be supporting a global voice platform. You will be an engineer of voice communication systems, protocols, design, network planning, switching architecture, telephony and wiring, platforms and real-time operating system programs is key in this position.

Sound interesting? Here are some specifics:

  • Plans, designs, documents, and engineer telephony solutions for projects

  • Identifies and evaluates innovative technology for updating equipment, adding capabilities and enhancing existing systems

  • Recommends optimal enterprise communication systems solution to meet business needs.

  • Performs on-call support

  • Works telephony tickets

  • Other duties as assigned

What you will need to succeed:

  • Experience designing or administrating call center environments (necessary strong Avaya skills)

  • Extensive knowledge of call center environments and routing with specific knowledge and experience with Avaya call center applications and routing

  • Background in Call Center Engineering and Design

  • Ability to handle multi-tasking and frequently changing priorities

  • Good interpersonal, oral and written communications skills

  • Ability to work independently with minimal supervision

What will make you stand out:

  • A bachelor's degree is preferred

  • Nice call recording software a plus

  • Understanding of basic networking (Cisco); firewalls; server (Windows); VMWare; SAN (NetApp); and database technologies all a plus

  • SBC design and configuration and SIP routing a plus

  • Enterprise Call center certificates a plus

  • Familiarity with Cisco Unified Communications Manager a plus

What’s in it for you?

  • Ongoing learning and career development opportunities

  • Ability to be involved in process improvements, initiatives and project work

  • An interesting multicultural working environment

  • Ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

  • An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package

  • As a member of our team you will be also be involved in our global employee recognition program

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.