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Western Union Web/Mobile App Support Specialist in Vilnius, Lithuania

Job Title: Web/Mobile App Support Specialist

Requisition #: 1901886

Does playing a critical role in delivering the company’s message all over the globe sound appealing to you? Want to work with a motivated and passionate team?

We’re seeking a Web/Mobile App Support Specialist for Western Union Digital in our Vilnius office. In this role you will be eliminating hidden sources of customer struggle and driving continues improvement of the online experience of our customers and prospects. You will be part of Agile team that provides support for newly launched websites/mobile apps globally.

Sound interesting? Here are some specifics:

  • Responsible for monitoring product properties on a continuous basis to assess the health of the product that might impact business or its revenue

  • Perform complex diagnosis of problems, provide solutions within area of responsibility and/or through consulting with other teams

  • Assist in the root cause analysis of Customer and Product issues using available tools

  • Coordinating implementation of fixes and enhancements with both internal and external teams

  • Support various stakeholders by helping them to perform their checks

What you will need to succeed:

  • Strong analytical and problem solving skills

  • Ability to work with people at all organizational levels and from diverse cultures and backgrounds

  • Ability to manage multiple projects simultaneously, to prioritize workload and to work effectively in a fast-paced environment with demanding deadlines

  • Confidence to present and stand up for your work and ideas—along with the ability to take and use constructive feedback

What will make you stand out:

  • Familiar with web or mobile technologies

  • Understanding and speaking Russian language

  • Experience with analytics tools (Adobe Marketing Cloud or Google Analytics)

  • Experience with ticket management systems (JIRA would be ideal)

  • HTML, SOAP basic knowledge

What’s in it for you?

  • Ability to be involved in process improvements, initiatives and project work

  • An interesting multicultural working environment

  • Ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

  • An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package

  • As a member of our team you will be also be involved in our global employee recognition program

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category.

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