Western Union FX Digital Relationship Manager, EDGE Platform in Washington, District Of Columbia

Job Title: FX Digital Relationship Manager, EDGE Platform

Requisition #: 1802641

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. At Western Union Business Solutions, our vision is to be the preferred financial services provider for global business – millions of businesses with unmet financial service needs. That means aggressively pursuing the foreign exchange and payment solutions markets, as well as digital, mobile, ATM/kiosk and stored value card strategies that will meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse and inspiring work environments on the planet – then Western Union Business Solutions could be for you.

Right now, we are seeking a Digital Relationship Manager in District of Columbia. In this role, you will be responsible for delivering an excellent client experience for a full regional portfolio of VSE digital customers. You will have specific responsibilities for Migration and Adoption, Nurture and Support. Responsible for achieving regional cross and upsell targets. Advocate for EDGE payments platform.

Sound interesting? Here are some specifics:

  • Manage significant portfolio (400+) of VSE clients, providing an excellent customer experience, using “sales through service” techniques to ensure retention, use of EDGE platform and increase in product holdings/services

  • Ensure clients passed through from mid-office have a high-quality interaction [or direct if applicable]

  • Hit agreed targets for cross and upsell, using “sales through service” techniques.

  • Implement regional business plans as devised by Inside Sales team leader and regional stakeholders.

  • Engage with members of VOC, Product and Digital teams, providing client feedback in appropriate formats

  • Maintain accurate customer records on SFDC post client engagement to agreed standards

  • Yearly revenue targets of $x against portfolio of x clients

  • Develop requirements for improvements in platform as necessary, engaging with Digital VOC lead and VP Digital as necessary.

  • Leverage centrally generated Data and Analytics reports to target and contact clients with potential for cross/upsell and qualify leads before handing to FX and Payments specialists.

  • Respond to incoming cross and upsell opportunities from Middle Office support (by phone, online, etc) and answer appropriately

  • Ensure reaccreditation of accounts every year.

  • Work with Regional and GTM Marketing on reactivation and nurturing campaigns

  • Leverage existing EDGE client referrals to mine for new business and execute against marketing acquisition campaigns.

  • Facilitate customer platform activation and adoption

  • Execute manual client transaction requests as required (Note: the subset of individuals within the team who need to (and have the skills to) be able to support client transactions)

What you will need to succeed:

  • 3+ years of progressive sales/service experience within an FS or other relevant sector (digital experience preferred)

  • Successful selling/service experience with services or intangible products, into a variety of environments, including orgs with multiple stakeholders.

  • 3+ years in target driven environment

  • Proven experience of working within and selling/serving remote clients

  • Proven ability to create selling/service protocols for remote clients

  • Thorough understanding of how to apply compliance protocols to “sales through service” approaches

  • Worked within/led an integral part of a wider team with strict targets

  • Strong verbal and written communication and interpersonal skills

  • Self-starter with excellent time management.

  • Enjoys working in target driven organization

  • Confident and “can do” attitude. Enthusiastic with strong desire to succeed.

  • BA level

What will make you stand out:

• Understanding of payments industry and FX services advantageous but not essential

• Knowledge of international payments and foreign exchange products and service advantageous but not required

What’s in it for you?

  • Competitive global pay and benefits

  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career.

  • Diverse, global team with colleagues in over 50 countries.

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.